Mailroom Team Leader

Goodwill Central Texas; Austin (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Goodwill Central Texas is seeking a detail-oriented team member to manage mail processing and scanning duties in a secure facility. You will ensure accurate data capture into the IRON DATA system, maintain quality, and support DDS mailroom activities.

The role emphasizes coordinating staff, training, and adherence to postal regulations while delivering reliable service to clients and internal stakeholders. A background check is required.

Qualifications

• High school diploma or GED required.
• Minimum two years’ experience in a mail processing center.
• Excellent communication with internal and external customers.
• Knowledge of US Postal regulations and safety awareness.
• Valid Texas driver’s license and clean driving record.
• Proficient with word processing and spreadsheets.
• Ability to work under pressure and in a team.
• Willingness to support employment services clients.

Responsibilities

• Direct and coordinate staff activities to meet mailroom goals.
• Assist with staff training and cross-training for performance.
• Interact professionally with customers and promote Goodwill mission.
• Prepare reports for postal and DDS records.
• Oversee mailroom, scanning unit, and switchboard operations.
• Assist with payroll and personnel documentation.
• Ensure proper equipment use and safety and maintain supplies.

Skills

Two years’ experience in mail center

Strong communication skills

Knowledge of US Postal regulations

Driver’s license & good driving record

Computer knowledge

Education

High school/GED

Tools

Word processing

Spreadsheet software

Job description

Inclusive Employment Commitment & Security Requirements

Team members play a vital role across various settings. As integral members of the team, they work closely with to ensure high-quality service and a well-maintained environment for clients.

Through the Works Wonders program, 75% of labor hours within our contracts are designated for individuals with documented significant disabilities. This initiative provides meaningful employment opportunities, empowering individuals to achieve greater independence, reduce reliance on government assistance, and actively contribute to their communities. We strongly encourage applications from qualified candidates with documented disabilities who seek stable and rewarding employment in a supportive work environment.

Please note that this position is within a secure facility and requires a Homeland security background check conducted at the federal level.

Summary Of Position

To provide mail processing and distribution service to DDS. Responsible for transforming data by indexing and scanning documents. Ensure the appropriate information from the documents is input into the IRON DATA system. Also responsible for quality control of each document.

Job Description

Role and Responsibilities

• Direct and coordinate staff activities to ensure contract goals and objectives are accomplished in the mailroom and scanning unit.
• Assist with develops training programs for employees. Conduct cross-training designed to enhance performance and professional development.
• Interact with internal and external customers in a professional manner. Promote the mission of Goodwill.
• Prepare reports and documentation for maintaining postal and DDS records.
• Understands all phases of the DDS mailroom, scanning unit and switchboard. Reconciles quality concerns with the staff and mailroom manager when necessary. Makes corrections as needed.
• Assist with payroll and personnel documentation.
• Ensures that employees are performing job duties properly and using all equipment safely.
• Support mailroom manager in maintaining a level of 75% disability for TIBH standards in accordance with contract specifications.
• Order, stock, and distribute supplies needed for day-to-day operations. Ensure equipment is cleaned and properly maintained.
• Other duties as assigned.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Required Skills & Qualifications

• High school/GED.
• Computer knowledge.
• Two years’ experience in a mail processing center.
• Good communication skills for dealing with internal and external customers.
• Knowledge of US Postal regulations.
• Ability to handle high stress situations.
• Knowledge of Goodwill services and of community resources and business networking.
• Texas Driver’s License, liability insurance, vehicle in good working condition, and good driving record.
• Strong interpersonal, organizational and communication skills.
• Hands-on experience with word processing and spreadsheet programs.
• Creative and flexible problem solving.
• Desire to work with employment and training services consumers, employees, and the public.

Physical Requirements

• Must be able to lift up to 15 pounds at times.
• Prolonged periods of sitting at a desk and working on a computer.
• While performing the duties of this job, the employee is frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.
• The ability to cope with and tolerate moderate levels of stress is also a necessity. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to use hands and fingers to operate a telephone and keyboard.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location. Alternative work locations may be offered as appropriate.

Monday-Friday: 8am-5:00pm