Mailroom Team Lead — Inclusive Staffing & Scanning

Goodwill Central Texas; Austin (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Goodwill Central Texas is seeking a detail-oriented team member to manage mail processing and scanning duties in a secure facility. You will ensure accurate data capture into the IRON DATA system, maintain quality, and support DDS mailroom activities.

The role emphasizes coordinating staff, training, and adherence to postal regulations while delivering reliable service to clients and internal stakeholders. A background check is required.

Qualifications

• High school diploma or GED required.
• Minimum two years’ experience in a mail processing center.
• Excellent communication with internal and external customers.
• Knowledge of US Postal regulations and safety awareness.
• Valid Texas driver’s license and clean driving record.
• Proficient with word processing and spreadsheets.
• Ability to work under pressure and in a team.
• Willingness to support employment services clients.

Responsibilities

• Direct and coordinate staff activities to meet mailroom goals.
• Assist with staff training and cross-training for performance.
• Interact professionally with customers and promote Goodwill mission.
• Prepare reports for postal and DDS records.
• Oversee mailroom, scanning unit, and switchboard operations.
• Assist with payroll and personnel documentation.
• Ensure proper equipment use and safety and maintain supplies.

Skills

Two years’ experience in mail center

Strong communication skills

Knowledge of US Postal regulations

Driver’s license & good driving record

Computer knowledge

Education

High school/GED

Tools

Word processing

Spreadsheet software

Job description

Goodwill Central Texas is seeking a detail-oriented team member to manage mail processing and scanning duties in a secure facility. You will ensure accurate data capture into the IRON DATA system, maintain quality, and support DDS mailroom activities.

The role emphasizes coordinating staff, training, and adherence to postal regulations while delivering reliable service to clients and internal stakeholders. A background check is required.