Mailroom Supervisor

Jimmy Jazz; West Virginia; On-site; USD 38,000 - 48,000; Full time

Job summary

NW Works is seeking a Mailroom Supervisor to oversee daily mail operations, staff supervision, and production quality for mail handling and distribution under established guidelines. This role requires coordination of workflow, training, and safety compliance while maintaining essential records.

You will also handle security inspections, receipts, routing, and coverage during peak periods, with attention to quality and timeliness in a demanding environment.

Qualifications

• High School Diploma or GED is required.
• 1 year of experience in a related mail environment is preferred.

Responsibilities

• Supervise, assign, and coordinate daily work activities of Mail Clerks and staff.
• Monitor workflow, productivity, quality, and staffing levels for timely mail operations.
• Provide training, coaching, and performance feedback to staff.

Education

High School Diploma or GED

1 year mail center experience

Job description

• Location 250 Murall Dr.,Kearneysville, WV, 25430,United States
• Employee Type Full-Time
• Required Degree High school
• Manage Others Yes

NW Works Mission

To empower adults with disabilities and individuals with barriers to employment to build skills and secure and sustain meaningful employment.

Job Summary

The Supervisor is responsible for the daily supervision and coordination of mailroom operations, ensuring that all mail production, processing, security, and distribution activities are completed accurately, safely, and within established guidelines and timeframes.

The Mailroom Supervisor provides direct oversight, training, and support to Mail Clerks and other assigned staff; coordinates workflow and assignments; monitors productivity and quality; ensures compliance with applicable contract requirements and NW Works policies and procedures; and serves as the primary point of contact for mailroom operations. This position is also responsible for performing mailroom duties as needed to maintain workflow, meet customer requirements, and provide coverage during staffing shortages or periods of increased workload.

Supervisory and Operational Responsibilities:

• Supervise, assign, and coordinate the daily work activities of Mail Clerks and other assigned staff.
• Monitor workflow, productivity, quality, and staffing levels to ensure timely and accurate mailroom operations.
• Provide training, coaching, and performance feedback to mailroom staff and assist in evaluating employee performance.
• Ensure compliance with contract requirements, security protocols, safety procedures, and NW Works policies and procedures.
• Serve as the primary point of contact for mailroom operations and respond to customer inquiries, concerns, and service requests.
• Maintain operational records, production reports, mail logs, and other required documentation.
• Coordinate work schedules, break coverage, and task assignments to ensure continuous mailroom operations.
• Identify operational issues and implement corrective actions to improve efficiency, quality, and customer service.
• Promote a safe, respectful, and productive work environment.

Mail Processing and Distribution Responsibilities:

• Accept mail and packages from carriers and ensure proper receipt, logging, labeling, and distribution.
• Oversee and perform security inspections of mail and packages in accordance with contract requirements.
• Operate x-ray scanning equipment and ensure all mail and packages are processed in accordance with security procedures when required.
• Research and resolve issues involving improperly addressed, coded, or undeliverable mail.
• Deliver interoffice mail and coordinate the collection of outgoing mail from designated mail stops.
• Process machinable mail, including folding, inserting, sealing, metering, and sorting, as needed.
• Handle accountable mail and maintain required chain-of-custody documentation.
• Open, review, and route mail as authorized and required by contract or customer requirements.
• Process publication requests and other specialized mail functions assigned.
• Follow established HAZMAT procedures for handling suspicious or potentially hazardous mail.

Administrative Responsibilities:

• Participate in meetings, training sessions, workshops, committees, and other organizational activities as required.
• Maintain accurate timekeeping and operational records and submit required documentation within established deadlines.
• Ensure work areas are maintained in a clean, organized, and professional manner.
• Arrive at work on time and prepared to perform assigned duties.
• Represent NW Works in a professional manner, including appropriate dress, grooming, and conduct.
• Adhere to all NW Works policies, procedures, and standards of conduct.
• Perform mailroom duties and provide operational coverage during staffing shortages, employee absences, or periods of increased workload.
• Perform other duties as assigned.

Essential Functions:

To successfully perform this role, an individual must be able to carry out the essential duties and responsibilities described below. The qualifications listed are representative of the knowledge, skills, and abilities required for the position. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the job.

Minimum Education and Experience:

·High School Diploma or GED required.

Preferred Experience:

·1 year of experience in related field; preferred experience working in a mail center.

Work Environment and Physical Demands:

·Must be able to work on routine and repetitive tasks for long periods with minimum supervision. Must be able to stand, reach, and walk for long periods of time

·Ability to make minor decisions regarding mail issues/questions

·Must meet lifting requirements for contract

·At times job will require transporting mail through inclement weather in-between buildings.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Disability Specifications:

NW Works will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Equal Employment Statement:

NW Works, Inc. is an Equal Opportunity Employer and has a non-discrimination policy prohibiting discrimination in employment and the provision of services on the basis of the fact or perception of race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, disability status, protected veteran status or status with regard to public assistance.

Additional Information

• FLSA Non-Exempt
• Job Location IRS:250 Murall Drive Kearneysville, WV 25430