General Clerk II

ServiceSource Inc; Baltimore (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

ServiceSource is seeking a dedicated Mailroom Clerk to support mail processing, sorting, and distribution at our Baltimore, MD site. You will manage postage, track mail, and maintain accurate records while following company policies and security procedures.

The role requires a high school diploma or GED, experience with mailroom machines, and familiarity with USPS regulations. On-site work, routine duties, and occasional special tasks are expected.

Qualifications

• High School Diploma or GED is required.
• Experience operating mailroom machines is required.
• One year of work experience in a mail center is preferred.
• Prior mail center experience is preferred.
• Knowledge of US Postal regulations is preferred.

Responsibilities

• Sort and distribute mail to designated recipients.
• Process inbound/outbound mail and apply correct postage.
• Maintain postage records and update filing, inventory, and database systems.
• Perform x-ray scanning of mail and packages when required by contract.
• Follow hazmat procedures for hazardous mail as needed.
• Operate computer systems using MS Office and mail tracking software.
• Perform other mailroom duties as assigned.

Skills

Mail handling

MS Office

Typing

Reading comprehension

Teamwork

Education

High School Diploma or GED

Tools

Mailroom machines

Mail tracking system

Job description

Responsibilities

• Perform tasks associated with mail processing and distribution.
• Sort and collate incoming mail for distribution and dispatch outgoing mail.
• Place mail in proper buckets/tubs for dissemination.
• Receive outgoing mail and apply correct postage.
• Maintain postage records and update filing, inventory, mailing, and database systems.
• Perform x‑ray scanning of all mail and packages for security, when required by contract.
• Pull bags to be sent at the end of the day, if required at the site.
• Follow HAZMAT procedures for handling potentially hazardous mail.
• Process unidentifiable mail by opening and reading it to complete appropriate distribution.
• Process machinable mail, including folding, inserting, sealing, and opening.
• Perform other job‑related duties as assigned.

Qualifications

• High School Diploma or General Educational Development (GED) required.
• Experience operating various mailroom machines required.
• One year of work‑related experience preferred.
• Prior experience in a mail center preferred.
• Knowledge of US Postal regulations is preferred.

Knowledge, Skills, and Abilities

• Perform routine tasks on special class mail and routine, repetitive tasks for long periods with minimal supervision.
• Stand, reach, and walk for long periods.
• Make minor decisions regarding mail issues or questions.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Write routine reports and correspondence.
• Speak effectively before groups of customers or organization employees.
• Perform basic arithmetic operations involving two‑digit numbers, American monetary, weight, volume, and distance units.
• Interpret instructions in written, oral, diagram, or schedule forms.
• Operate a computer using Microsoft Office software and an accountable mail tracking system.
• Basic typing skills.

Physical Demands

The employee is regularly required to talk or hear, stand, use hands and arms, climb or balance, stoop and kneel, walk, sit, and lift or move up to 25 pounds regularly and up to 75 pounds occasionally. Specific vision abilities required include close, distance, color, peripheral, depth perception, and the ability to adjust focus.

Work Environment

The employee may be occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

EEO Statement

ServiceSource is an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E‑Verify Employer and a drug‑free workplace. Pre‑employment background checks are required for all employment positions.