Mailroom Supervisor - Customer Service Lead

Oklahoma State Government; Georgia; On-site; USD 31,000 - 38,000; Full time

Job summary

Oklahoma State Government seeks a Mailroom Clerk for the 131 DEPARTMENT OF CORRECTIONS at Chief James Smith Correctional Center. The role provides front-line services, handles mail, supplies, and customer inquiries, and may supervise staff.

Responsibilities include processing mail, operating office equipment, and assisting in information distribution to internal and external customers. This is a full-time, on-site position with a non-negotiable annual salary of $34,844.16.

Qualifications

• Knowledge of public contact procedures and customer service.
• Ability to use telephone and information systems effectively.
• Strong spelling, punctuation and grammar skills.
• Understanding of supervisory principles and staff training.

Responsibilities

• Supervises staff delivering services to customers and trains team.
• Responds to informational material requests and maintains materials inventory.
• Prepares statements and reconciles billing discrepancies.
• Maintains records; purchases materials; operates work area displays.
• Receives customers, answers calls, and directs requests appropriately.
• Handles mail and parcels preparation and postage processing.
• Verifies documents for correctness and follow-ups.

Skills

Public contact

Telephone procedures

Spelling and grammar

Supervisory principles

Tools

Office equipment

Job description

Oklahoma State Government seeks a Mailroom Clerk for the 131 DEPARTMENT OF CORRECTIONS at Chief James Smith Correctional Center. The role provides front-line services, handles mail, supplies, and customer inquiries, and may supervise staff.

Responsibilities include processing mail, operating office equipment, and assisting in information distribution to internal and external customers. This is a full-time, on-site position with a non-negotiable annual salary of $34,844.16.