Mailroom Supervisor & Customer Service Lead

State of Oklahoma; Kansas; On-site; USD 31,000 - 38,000; Full time

Job summary

State of Oklahoma seeks a Mailroom Clerk at Chief James Smith Correctional Center to manage mailing, process applications and other clerical tasks in a correctional setting. This is a full-time, on-site position with standard daytime hours.

You will supervise mail handling, support staff with information requests, prepare parcels, and ensure accurate record keeping in compliance with agency rules. The role requires strong customer service, attention to detail and ability to work in a supervised

Qualifications

• Knowledge of public-facing service procedures and customer communication.
• Ability to handle mailroom processes and basic clerical tasks.
• Familiarity with office equipment and record-keeping.

Responsibilities

• Supervises employees engaged in providing services and information to customers and trains staff.
• Responds to requests for informational materials and ensures inventory of materials.
• Prepares notices and reconciles billing discrepancies.

Skills

Public contact

Customer service

Mail handling

Job description

State of Oklahoma seeks a Mailroom Clerk at Chief James Smith Correctional Center to manage mailing, process applications and other clerical tasks in a correctional setting. This is a full-time, on-site position with standard daytime hours.

You will supervise mail handling, support staff with information requests, prepare parcels, and ensure accurate record keeping in compliance with agency rules. The role requires strong customer service, attention to detail and ability to work in a supervised