Mailroom Specialist: Fast-Paced Ops & Client Service

JLL; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Medical, Dental & Vision care

Parental leave

Paid time off

Daily Pay

Job summary

JLL in Jacksonville, FL is seeking a Mailroom Clerk to act as the backbone of mail operations, handling incoming/outgoing mail, packages, and courier services while maintaining accurate electronic records.

You will support site operations, meet KPIs, build client relationships, and identify opportunities to improve efficiency. The role requires attention to detail, reliability, and the ability to work Monday through Friday 8:00am to 5:00pm.

Qualifications

• Minimum of one year of experience in corporate mailroom operations.
• Physical ability to lift a minimum of 50 pounds.
• Working knowledge of current postal codes, procedures, and regulations.
• Proficiency with a range of information technology tools and platforms for record-keeping and communication.
• Strong attention to detail for handling sensitive mail and ensuring proper routing.

Responsibilities

• Process, handle, and maintain detailed records for all incoming and outgoing courier deliveries, mail, and packages to ensure accurate routing and proper labeling.
• Provide creative solutions for special requirements including bulk mail processing and unique delivery needs that require flexibility and problem-solving.
• Maintain organized mail stops and package rooms, conducting regular inspections and managing inventory supplies to support uninterrupted operations.
• Research and follow up with clients regarding mail and package tracking inquiries, delivering exceptional service that reflects JLL's commitment to client satisfaction.
• Support site operations by actively participating in the performance management program, personal development planning, and fostering an environment of teamwork and cooperation.
• Proactively develop and maintain strong client relationships while ensuring all service levels and Key Performance Indicators are consistently met or exceeded.
• Identify and recommend opportunities for improved operational standards that drive process efficiencies and cost savings to the assistant or facility manager.

Skills

Attention to detail

Communication

Independent work

Problem solving

Flexibility

Education

High school diploma

Tools

Courier tracking systems

IT record-keeping tools

Job description

JLL in Jacksonville, FL is seeking a Mailroom Clerk to act as the backbone of mail operations, handling incoming/outgoing mail, packages, and courier services while maintaining accurate electronic records.

You will support site operations, meet KPIs, build client relationships, and identify opportunities to improve efficiency. The role requires attention to detail, reliability, and the ability to work Monday through Friday 8:00am to 5:00pm.