Mailroom Clerk

JLL; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Medical, Dental & Vision care

Parental leave

Paid time off

Daily Pay

Job summary

JLL in Jacksonville, FL is seeking a Mailroom Clerk to act as the backbone of mail operations, handling incoming/outgoing mail, packages, and courier services while maintaining accurate electronic records.

You will support site operations, meet KPIs, build client relationships, and identify opportunities to improve efficiency. The role requires attention to detail, reliability, and the ability to work Monday through Friday 8:00am to 5:00pm.

Qualifications

• Minimum of one year of experience in corporate mailroom operations.
• Physical ability to lift a minimum of 50 pounds.
• Working knowledge of current postal codes, procedures, and regulations.
• Proficiency with a range of information technology tools and platforms for record-keeping and communication.
• Strong attention to detail for handling sensitive mail and ensuring proper routing.

Responsibilities

• Process, handle, and maintain detailed records for all incoming and outgoing courier deliveries, mail, and packages to ensure accurate routing and proper labeling.
• Provide creative solutions for special requirements including bulk mail processing and unique delivery needs that require flexibility and problem-solving.
• Maintain organized mail stops and package rooms, conducting regular inspections and managing inventory supplies to support uninterrupted operations.
• Research and follow up with clients regarding mail and package tracking inquiries, delivering exceptional service that reflects JLL's commitment to client satisfaction.
• Support site operations by actively participating in the performance management program, personal development planning, and fostering an environment of teamwork and cooperation.
• Proactively develop and maintain strong client relationships while ensuring all service levels and Key Performance Indicators are consistently met or exceeded.
• Identify and recommend opportunities for improved operational standards that drive process efficiencies and cost savings to the assistant or facility manager.

Skills

Attention to detail

Communication

Independent work

Problem solving

Flexibility

Education

High school diploma

Tools

Courier tracking systems

IT record-keeping tools

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Mailroom Clerk at JLL, you'll be the backbone of our mail operations, ensuring seamless communication flows throughout our client's organization. This role puts you at the center of daily operations where attention to detail and proactive service delivery make all the difference. You'll process and distribute incoming mail and packages, manage outgoing courier services, and maintain meticulous electronic records that keep everything running smoothly. Beyond the fundamentals of mail sorting and distribution, you'll actively contribute to achieving operational targets and Key Performance Indicators for the site. At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees - and your role ensures the vital connections that keep business moving forward. Working with integrity and professionalism, you'll serve as an ambassador for JLL, building strong client relationships while identifying opportunities to drive efficiencies and elevate service standards.

Shift: Monday to Friday 8:00am to 5:00pm

What your day-to-day will look like:

• Process, handle, and maintain detailed records for all incoming and outgoing courier deliveries, mail, and packages to ensure accurate routing and proper labeling
• Provide creative solutions for special requirements including bulk mail processing and unique delivery needs that require flexibility and problem-solving
• Maintain organized mail stops and package rooms, conducting regular inspections and managing inventory supplies to support uninterrupted operations
• Research and follow up with clients regarding mail and package tracking inquiries, delivering exceptional service that reflects JLL's commitment to client satisfaction
• Support site operations by actively participating in the performance management program, personal development planning, and fostering an environment of teamwork and cooperation
• Proactively develop and maintain strong client relationships while ensuring all service levels and Key Performance Indicators are consistently met or exceeded
• Identify and recommend opportunities for improved operational standards that drive process efficiencies and cost savings to the assistant or facility manager

Required qualifications:

• Minimum of one year of experience in corporate mailroom operations or related skills
• Physical ability to lift a minimum of 50 pounds, bend, and move safely to perform all required job functions
• Working knowledge of current postal codes, procedures, and regulations
• Proficiency with a range of information technology tools and platforms for record-keeping and communication
• Strong attention to detail for handling sensitive mail and ensuring proper routing
• Excellent communication, organization, and problem-solving skills with the ability to work independently with minimal supervision
• Self-motivated, confident, energetic, and flexible approach to daily responsibilities

Preferred qualifications:

• Experience working in a client-facing role within corporate facilities or property management environments
• Familiarity with courier service platforms and tracking systems
• Demonstrated track record of meeting or exceeding operational Key Performance Indicators

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location: On-site -Jacksonville, FL

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.