Mailroom Specialist — Documents, Scanning & Indexing

Root Inc.; Columbus (OH); On-site; USD 26,000 - 44,000; Full time

Job summary

Root Inc. in Columbus, OH seeks a Correspondence/Mail Specialist to manage high‑volume mail operations, scanning and indexing documents, and supporting a large internal team in delivering efficient claims processing.

You will work onsite, lift 10–30 lbs, and use scanners and Office tools daily. Must have 1+ year office experience and a HS diploma. We value attention to detail and clear communication; candidacy requires camera during virtual steps in interview.

Qualifications

• Full-time office role in Columbus, OH.
• At least 1 year of office experience.
• High school diploma or GED required.
• Able to lift 10–30 lbs.
• Proficient with computer and scanner systems.
• Strong written and verbal communication skills.

Responsibilities

• Open, sort and deliver incoming correspondence.
• Assemble and prepare outbound mail.
• Maintain inbound/outbound mail records via certified mail.
• Prepare and scan documents per directions.
• Use scanner for documents of varying paper sizes.
• Daily scanner maintenance to ensure image quality.
• Assist team with document prep and indexing.
• Complete other tasks as assigned by supervisor.

Skills

Attention to detail

Strong written/verbal communication

Office experience

Troubleshoot computer issues

Adapt to changes

Education

High school diploma/GED

Tools

Scanner systems

Microsoft Office Suite

Google Workspace

Job description

Root Inc. in Columbus, OH seeks a Correspondence/Mail Specialist to manage high‑volume mail operations, scanning and indexing documents, and supporting a large internal team in delivering efficient claims processing.

You will work onsite, lift 10–30 lbs, and use scanners and Office tools daily. Must have 1+ year office experience and a HS diploma. We value attention to detail and clear communication; candidacy requires camera during virtual steps in interview.