Mailroom & Reprographics Specialist

RR Donnelley & Sons; Cleveland (OH); On-site; USD 25,000 - 33,000; Full time

Job summary

RR Donnelley & Sons in Cleveland, OH is seeking a Mailroom Associate to support daily back-office services for our client teams. Responsibilities include reprographics and mail services in physical and digital environments, with cross-functional support across hospitality, facilities, AV, and reception.

The role emphasizes attention to deadlines, accurate job tickets, and customer-focused service. Candidates should be reliable, detail-oriented, and comfortable working in a fast-paced team

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience, preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back-office procedures to meet and maintain client satisfaction.
• Strong customer service skills to build and maintain relationships.
• Excellent written and verbal communication, including telephone etiquette.
• Detail-oriented with strong organizational skills.
• Ability to meet deadlines and complete projects timely.
• Ability to handle sensitive documents and information.
• Able to work independently within policy and as part of a team.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs regularly.

Skills

Customer service

Communication

Attention to detail

Deadline-driven

Teamwork

Problem-solving

Education

High school diploma or equivalent

Tools

Mail equipment

Phone system

Email system

Reprographics equipment

Job description

RR Donnelley & Sons in Cleveland, OH is seeking a Mailroom Associate to support daily back-office services for our client teams. Responsibilities include reprographics and mail services in physical and digital environments, with cross-functional support across hospitality, facilities, AV, and reception.

The role emphasizes attention to deadlines, accurate job tickets, and customer-focused service. Candidates should be reliable, detail-oriented, and comfortable working in a fast-paced team