Mailroom Pro: Fast, Friendly Front Desk & Mail Services

CBRE; Pasadena (CA); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

12 weeks paid parental leave

Medical insurance

Vision insurance

Dental insurance

Life insurance

FSA & HSA options

401K matching

Job summary

CBRE is seeking a Mail Services Associate to manage the mailroom operations for a building or campus within the Office Operations function. The role supports clients, business functions, and individual contributors, handling deliveries, postage, and related tasks.

You will audit items, approve deliveries, ensure same-day or next-day arrivals, stock supplies, and respond to inquiries while working with teams to improve efficiency and service quality.

Qualifications

• HS Diploma or GED or equivalent experience.
• 3–4 years of front desk, concierge, customer service, or hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions and memos.
• Strong verbal and written communication.
• Ability to lift up to 40 lbs and mobility requirements.
• Familiarity with Google Docs and Slack; Jira helpful.

Responsibilities

• Audit delivered items with delivery invoices.
• Approve or reject deliveries based on inspections and contraband checks.
• Ensure same-day arrivals or communicate next-day arrival; handle mail and supplies.
• Protect shipped packages from damage.
• Process shipment requests with vendors and notify owners.
• Apply postage and IDs to outgoing mail and packages.
• Stock copy rooms and support copier fleet production.
• Check daily and replenish mail and postage supplies.
• Answer inquiries from clients, coworkers, and supervisors.
• Gather and analyze data to solve problems and suggest improvements.
• Support own team and related teams.
• Suggest process improvements.

Skills

Front desk experience

Customer service

Flexibility

Communication

Attention to detail

Mobility

Google Docs

Slack

Jira

Education

HS Diploma or GED

Tools

Google Docs

Slack

Jira

Job description

CBRE is seeking a Mail Services Associate to manage the mailroom operations for a building or campus within the Office Operations function. The role supports clients, business functions, and individual contributors, handling deliveries, postage, and related tasks.

You will audit items, approve deliveries, ensure same-day or next-day arrivals, stock supplies, and respond to inquiries while working with teams to improve efficiency and service quality.