Office Services Lead 8AM -5PM

tmgofficeservices; Richmond (CA); On-site; USD 40,000 - 56,000; Full time

Job summary

The Millennium Group (TMG) is seeking a Lead OSA to supervise daily mailroom operations, ensure secure and timely handling of all mail and packages, and partner with the Operations Manager to keep the operation running smoothly.

You will inspect mail, manage delivery routes, maintain logs, assist customers, and generate routine reports using Excel. The role requires prior lead experience and strong written communication.

Qualifications

• High school diploma or GED required.
• 3–5 years mail room experience or FedEx/UPS background.
• 1–3 years computer skills including MS Office.
• Excellent written and verbal communication; ability to lead.

Responsibilities

• Act as primary contact for a single person operation.
• Oversee mail inspections for suspicious or threatening mail and separate mail by type.
• Supervise sorting of inbound mail by name and mail stop; adhere to daily mail runs.
• Sort and deliver inter-office mail to customers at scheduled times.
• Enter inbound packages into the automated receiving system.
• Assist customers with mailing needs; provide clear, concise solutions.
• Track misdirected or lost packages and maintain logs.
• Prepare documentation for special mail handling.
• Maintain records and input activity data in logs.
• Deliver overnight courier envelopes; process outbound shipments using carrier equipment.
• Ensure all outbound packages are recorded with required documentation; maintain time/volume records.
• Verify all messenger packages are entered into the automated receiving system.

Skills

Lead experience

Multitask

Email writing

Communication

MS Office

Education

High school diploma

Tools

Excel

Outlook

PowerPoint

Word

Job description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

JobSummary:

A Lead OSA oversees daily mailroom operations, serving as the primary point of contact and ensuring accurate, secure, and timely handling of all mail and packages. They inspect and sort mail, manage delivery routes, maintain tracking systems and logs, troubleshoot issues, and support inventory control. The Lead OSA provides excellent customer service, guides workflow, ensures compliance with postal regulations, and partners closely with the Operations Manager to keep the operation running smoothly.

Essential Job Responsibilities:

• Act as primary contact for a single person operation
• Oversee the inspections of mail for suspicious or threatening mail and separate mail by different types.
• Supervise fine sorting of inbound mail by name and mail stop and adhere to daily scheduled mail runs.
• Pick up, sort mail, and deliver inter-office mail accurately to appropriate customers at scheduled times.
• Ensure all inbound packages are entered into the automated receiving system.
• Assist customers with their mailing needs, offering clear and concise solutions.
• Oversee the system to track misdirected or lost packages.
• Prepare documentation associated with special mail handling.
• Maintain records and enter activity data in logs.
• Deliver overnight courier envelopes to recipients.
• Prepare and process outbound courier shipments using computer or service provider's equipment such as UPS.
• Ensure all outbound packages are properly recorded and all required documentation is in order and/or attached. Maintain time, volume and delivery records.
• Verify all messenger packages are entered into the automated receiving system
• Ability to troubleshoot routine problems and offer solutions to fix errors.
• Track and maintain records and logs of inbound and outbound mailings.
• Sort, distribute and collect US mail, USPS, UPS, DHL and FedEx mail.
• Able to appropriately handle confidential and highly sensitive material.
• Receive and process inbound/outbound Overnight Carrier's shipments
• Compile daily/weekly/monthly reports by exporting/formatting data to excel - Proficient in Excel
• Initiates Inventory Cycle Counts weekly/monthly/yearly and make adjustments where applicable
• Researches, recommends and initiates the disposal of obsolete inventory stock items
• Make changes and adjustments to Bin Locations
• Required working knowledge of postal regulations.
• Work closely with Operations Manager and to deliver excellent service to the customer.
• Escort outside vendors and contractors that are performing inside work when necessary.
• Other duties as assigned

Requirements:

• Must have previous Lead experience
• Must have Good Email and writing skills
• Must be able to Multitask
• High School diploma or G.E.D certificate.
• Must have 3-5 years' experience in the mail room or experience at FedEx, UPS
• At least 1-3 years in computer skills required MS-Office: Word, Excel, Outlook and Power Point.
• Excellent communication skills and ability to give direction to team