Mailroom Operations Assistant Manager

SNI Companies; Kent (WA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

PTO

Medical & Dental coverage (Day 1)

Job summary

SNI Companies is seeking a hands-on Assistant Branch Manager, Mailroom Operations in Kent, WA. This onsite role supports daily mailroom activities, scanning, and imaging while assisting the Branch Manager with workflow and staff coordination.

The candidate will lead and coach team members, monitor productivity and quality, and contribute to process improvements to meet production targets and SLAs. Salary ranges from $65,000 to $70,000 per year.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of supervisory or team-lead experience required; 2+ years preferred.
• 2+ years in supervisory, leadership, or similar roles.
• Experience leading and coaching a team in a high-volume mailroom/production setting.
• Proficiency with MS Outlook, Word, and Excel for reporting and communication.

Responsibilities

• Support the day-to-day operation of the mailroom and document processing.
• Coordinate daily workflow, staffing, and production priorities with the Branch Manager.
• Provide day-to-day guidance, training, and development for team members.
• Monitor productivity, quality, attendance, and adherence to procedures; escalate concerns.
• Perform mailroom, scanning, and related production tasks as needed to meet SLAs.

Skills

Outlook

Word

Excel

Leadership experience

Team supervision

Communication skills

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Mailroom Operations Assistant Manager #26-263681

$60,000-$70,000 per year Kent, WA Onsite

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Job Description

Position Overview

We are searching for a hands-on Assistant Branch Manager, Mailroom Operations to support the day-to-day operation of our mailroom, document preparation, scanning, and imaging functions.

The Assistant Branch Manager will work closely with and support the Branch Manager in coordinating daily workflow, assisting team members, maintaining productivity and quality standards, and learning all aspects of branch operations.

Key Responsibilities

Branch Operations & Leadership Support

• Support the Branch Manager with the day-to-day operation of the branch, including workflow coordination, staffing needs, production priorities, quality, and service expectations.
• Learn all key aspects of branch operations and develop the knowledge necessary to provide operational and leadership support.
• Assist with assigning and coordinating daily work based on volume, priorities, deadlines, and staffing.
• Serve as a resource to employees by providing day-to-day guidance, answering operational questions, and helping resolve workflow issues.
• Assist the Branch Manager with training, onboarding, coaching, and development of team members.
• Help monitor productivity, quality, attendance, punctuality, and adherence to established procedures and elevate concerns to the Branch Manager as appropriate.
• Participate directly in mailroom, document preparation, scanning, and other production activities when operational needs require.

Mailroom & Scanning Operations

• Oversee and support incoming mail intake, opening, sorting, research, categorization, and document preparation.
• Ensure documents are accurately identified, organized, and prepared for scanning and imaging.
• Perform document preparation, scanning, imaging, and other production activities as needed.
• Support outgoing mail processes, including packaging, labeling, postage, and preparation for pickup or delivery.
• Monitor workflow to support achievement of production targets, turnaround times, quality standards, and applicable service-level agreements (SLAs).
• Help maintain quality-control processes to promote accuracy and reduce errors.
• Identify workflow issues and recommend process improvements.
• Collaborate with other departments and stakeholders to ensure timely and accurate document processing.
• Ensure proper operation and care of scanners, copiers, mail-opening equipment, labeling equipment, and other production equipment.
• Assist with basic equipment troubleshooting and coordinate or elevate service needs as appropriate.
• Maintain a clean, organized, secure, and efficient work environment.

Driving Responsibilities - Designated Backup Driver

• Safely operate company vehicles for document pickup and delivery between locations, client locations, post offices, and other designated locations.
• Provide scheduled or unscheduled pickup and delivery coverage when the primary driver is unavailable or additional coverage is needed.
• Safeguard confidential documents and information while in transit.
• Maintain accurate pickup, delivery, and chain-of-custody documentation as required.
• Follow established schedules and ensure timely pickups and deliveries.
• Perform basic vehicle safety checks and promptly report maintenance, safety, or operational concerns.
• Comply with all company vehicle, safety, security, and confidentiality requirements.
• Maintain a valid driver's license and remain eligible to operate company vehicles under driving requirements.

Warehouse Support - Backup as Needed

• Assist with receiving, moving, storing, and organizing boxes of processed documents.
• Retrieve and prepare boxes for document destruction or shredding.
• Transfer documents to secure shred containers and prepare required destruction documentation.
• Maintain organized and secure document storage areas.
• Safely use pallet jacks, ladders, and other authorized equipment as required.
• Assist with other warehouse or facility-related activities when operationally necessary.

Required Qualifications

• High school diploma or GED required.
• Minimum of 2 years of experience in mailroom operations, document processing, scanning/imaging, production operations, or a similar operational environment.
• Minimum of 2 years of supervisory, team lead, or comparable leadership experience required; 2+ years preferred.
• Demonstrated experience providing direction, training, coaching, or day-to-day support to employees.
• Experience working in a high-volume, deadline-driven production or operational environment.
• Ability to support productivity, quality, turnaround-time, and service-level expectations.
• Basic proficiency with Microsoft Outlook, Word, and Excel, including email, data entry, documentation, and basic reporting.
• Valid driver's license and ability to meet requirements for operating a company vehicle.
• Ability to successfully complete required background screening.

What We Offer:

• Salary: 65,000-70,000
• PTO
• Comprehensive HMO Coverage (Medical & Dental) Coverage starting Day 1 + 1 Free Dependent
• Opportunity to work with leading U.S. healthcare organizations

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