Mailroom Clerk

SGS Consulting; Troy (MI); On-site; USD 22,041 - 23,419; Full time

Job summary

A leading consulting firm in Michigan is seeking an Office Services Specialist to provide comprehensive onsite support in mailroom, print center, and office operations. This entry-level role demands strong organizational skills and attention to detail, ensuring accurate handling of mail and print requests. The position involves various duties, including equipment maintenance and supporting offsite marketing events. Candidates should possess proficiency in Microsoft Office tools and prior clerical experience, with a pay range of $16.00/hr - $17.00/hr.

Qualifications

• One year of clerical and/or mailroom experience is required.
• Strong organizational, time management, and multitasking abilities are essential.
• Excellent attention to detail and effective communication skills are necessary.

Responsibilities

• Receive, sort, and distribute mail and packages accurately.
• Fulfill printing requests and operate high-volume printers.
• Support offsite marketing events and provide logistics support.

Skills

Clerical experience

Proficiency in Microsoft Word

Proficiency in Excel

Proficiency in Adobe Acrobat

Strong organizational skills

Excellent attention to detail

Effective communication skills

Ability to lift up to 50 lbs

Education

High School Diploma or equivalent

Job description

Office Services Specialist

The Office Services Specialist provides comprehensive onsite support for mailroom, print center, marketing logistics, and general office service operations. This role ensures accurate, timely, and secure handling of mail, packages, and print requests for all departments, while maintaining office equipment, managing supplies, assisting with conference room setup and AV support, and supporting offsite marketing events. The position requires strong customer service skills, attention to detail, and flexibility to perform related duties as assigned, including occasional support for other areas.

Job Responsibilities

Mail Processing

• Receive, sort, and distribute incoming postal, interoffice, and package deliveries according to established schedules.
• Prepare and meter outgoing mail; ensure proper postage, classes, and compliance with postal regulations.
• Process large or special mailings, including mail-merge services and use of inserting/folding machines.
• Track and confirm deliveries using internal and carrier systems (UPS, FedEx, USPS, etc.)
• Package and ship outgoing items using carrier websites and internal tracking tools.

Print Center Operations

• Fulfill production printing requests using Fiery or comparable print software.
• Operate high-volume printers, copiers, and finishing equipment; perform routine maintenance and basic troubleshooting.
• Coordinate with outside vendors for emergency or overflow print jobs.
• Maintain print supply inventory (paper, toner, staples, etc.) and reorder as needed.

Equipment & Technical Support

• Provide basic troubleshooting for copiers, printers, postage meters, and related office equipment.
• Open, update, and close service tickets in systems such as ServiceNow.
• Schedule and coordinate equipment maintenance with service providers.
• Assist with conference room setup, including arranging furniture, preparing AV equipment, and performing basic AV troubleshooting.

Internal Logistics & Office Support

• Fulfill departmental requests for office supplies, printed materials, or display setups.
• Transport materials, mail, and packages between company sites and offsite locations using company vehicles.
• Provide offsite support for Marketing team events, including transporting, setting up, and breaking down displays, signage, and promotional materials.
• Assist with office and departmental moves, including disconnecting, moving, and reconnecting PCs and peripherals.
• Verify shipments against packing slips or purchase orders before accepting delivery; submit documentation for inventory updates.
• Support offsite warehouse activities, including inventory counts and material handling.

Compliance & Safety

• Maintain confidentiality and comply with HIPAA and other applicable regulations.
• Follow all safety procedures for handling equipment and materials; participate in safety training as required.
• Keep work areas organized and free from hazards.

Other Duties

• Perform related duties as assigned to meet operational needs, including coverage for absent team members.
• Assist supervisors with tracking, reporting, and process improvement initiatives.
• Commit to Team Members.
• Display a Positive Attitude/Respond in a Timely Manner.
• Foster and Support Innovation.
• Honor and Respect Diversity.
• Offer Open and Constructive Communications.
• Respect and Be Sensitive to Privacy/Confidentiality & Maintain a Clean, Safe, and Healthy Workplace Environment.
• Take Ownership and Be Accountable/Take Pride in the System.

Skills

Required Skills & Experience

• One (1) year of clerical and/or mailroom experience.
• Proficiency with Microsoft Word, Excel, and Adobe Acrobat.
• Strong organizational, time management, and multitasking abilities.
• Excellent attention to detail and accuracy.
• Effective verbal and written communication skills with a customer service focus.
• Ability to lift and move objects up to 50 lbs.
• Fully onsite position in an office, mailroom, and print center environment.
• Regular standing, walking, bending, lifting, and carrying.
• Occasional exposure to warehouse or outdoor conditions during deliveries or offsite marketing events.
• May require overtime or adjusted hours to meet deadlines or support high-volume periods.

Preferred Skills & Experience

• Two (2) years of print experience.

Education

Required Education

• High School Diploma or equivalent.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Administrative
• Industries: Hospitals and Health Care, Hospitals, and Public Health

Base pay range

$16.00/hr - $17.00/hr