Mailroom & Office Operations Specialist

CBRE Group, Inc.; New York (NY); Hybrid; USD 37,000 - 45,000; Full time

Job summary

CBRE Mail Services Associate in New York manages all aspects of the building mailroom, deliveries, postage, and copier support to ensure smooth daily operations for the client and campus teams.

The role requires a High School Diploma or GED with 3-4 years of related experience, plus strong Excel/Word skills, report writing, and advanced organizational abilities to handle schedules, inquiries, and data analysis. Collaboration with Office Operations is essential.

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• Ability to write routine reports and correspondence.
• Understanding of processes, procedures, systems and concepts within own job function.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Advanced organizational skills with an inquisitive mindset.

Responsibilities

• Audit delivered items with delivery invoices.
• Approve or reject deliveries based on inspections and check for contraband.
• Ensure that all packages received and delivered arrive the same day or advise the consignee of the next day's arrival.
• Bring mail, packages, copy products, and stationery to the assigned group or location as per the daily schedule.
• Ensure all shipped packages are protected against damage.
• Process shipment requests with vendor, advising package owner of arrangements.
• Apply appropriate postage amounts and required identification to outgoing mail and packages.
• Stock copy rooms and provide first communication for copier fleet production.
• Check daily and replenish, if necessary, all mail and postage supplies.
• Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Skills

MS Office

Report writing

Organizational skills

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Job description

CBRE Mail Services Associate in New York manages all aspects of the building mailroom, deliveries, postage, and copier support to ensure smooth daily operations for the client and campus teams.

The role requires a High School Diploma or GED with 3-4 years of related experience, plus strong Excel/Word skills, report writing, and advanced organizational abilities to handle schedules, inquiries, and data analysis. Collaboration with Office Operations is essential.