Mailroom Automation & Operations Excellence Lead

Upstart; Burlingame (CA); On-site; USD 32,249 - 42,981; Full time

Benefits offered by this job

Competitive pay

401(k) matching

Employee stock purchase plan

Health coverage

Wellness allowance

Paid time off

Job summary

Upstart's Burlingame-based Workplace Operations team is seeking a Mail Operations, Systems Excellence Specialist to own end-to-end mail processing and help modernize the mailroom with automation.

You will ensure secure handling of confidential documents, track metrics with Salesforce and Google Sheets, and partner with cross-functional teams to scale operations while staying compliant in a fast-paced, digital-first environment.

Qualifications

• 2+ years of mailroom, logistics, document operations, facilities operations, or related high-volume operational experience.
• Experience handling confidential or regulated documents with security/compliance procedures.
• Experience using Google Workspace, including Google Sheets with formulas, filters, and pivot tables.
• Experience using business systems such as Salesforce, Jira, or comparable workflow platforms.

Responsibilities

• Establish end-to-end mailroom operations, ensuring timely processing of inbound and outbound mail and meeting daily SLAs.
• Maintain accuracy, security, and regulatory compliance of confidential documents across Operations teams.
• Track mail activity and metrics using Salesforce, Jira, Google Sheets, and other reporting tools.
• Build dashboards, reporting, and workflow automation to reduce manual work and increase efficiency.
• Learn systems quickly and identify improvements in mailroom workflows.
• Plan and implement improvements to mailing processes, systems, and logistics for scalability.
• Collaborate with cross-functional teams in-office and remote to enhance mailroom processes.
• Contribute to a positive, inclusive work environment and continuous improvement.
• Support vendor transitions and simplify workflows with documentation and controls.

Skills

Mailroom

Logistics

Document ops

Facilities ops

Security/compliance

Google Sheets

Salesforce

Jira

Google Workspace

Tools

Salesforce

Jira

Google Sheets

Job description

Upstart's Burlingame-based Workplace Operations team is seeking a Mail Operations, Systems Excellence Specialist to own end-to-end mail processing and help modernize the mailroom with automation.

You will ensure secure handling of confidential documents, track metrics with Salesforce and Google Sheets, and partner with cross-functional teams to scale operations while staying compliant in a fast-paced, digital-first environment.