Global Mailroom Operations Leader

JLL; Oakland (CA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental & Vision

Paid parental leave

Paid time off

Early wage access

Job summary

JLL is seeking a Global Mail Lead in Oakland, CA to oversee mailroom operations across multiple locations. You will manage inbound/outbound mail, courier coordination, staff development, and adherence to security protocols while partnering with Facilities and Experience teams to optimize space and service needs.

The role emphasizes vendor management, process standardization, and budgeting to support client operations.

Qualifications

• 5+ years of mailroom, logistics, or operations experience, with at least 2 years in a supervisory role.
• Experience managing multi-location or distributed mailroom operations.
• Strong vendor management and relationship skills.
• Proficiency with package tracking systems and mail management tools.
• Excellent organizational and communication skills.
• High school diploma required; Associate's or Bachelor's degree preferred.

Responsibilities

• Oversee global mailroom operations, including inbound/outbound mail, package management, and courier coordination
• Lead and develop mailroom staff, including Mailroom Leads, Mailroom Associates, and Couriers
• Establish and maintain mailroom standard operating procedures, ensuring consistency across all locations
• Manage relationships with courier vendors (FedEx, UPS, DHL, and others); monitor performance and resolve service issues
• Ensure compliance with mail security protocols, chain of custody requirements, and client's package handling policies
• Oversee tracking and reporting of mail and package volumes; identify trends and efficiency opportunities
• Partner with Facilities and Experience teams on mail-related space, equipment, and service needs
• Manage mailroom budget and equipment maintenance

Skills

Mailroom Operations

Logistics

Supervisory Experience

Vendor Management

Package Tracking Systems

Communication Skills

Organizational Skills

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

Mail management tools

Package tracking systems

Job description

JLL is seeking a Global Mail Lead in Oakland, CA to oversee mailroom operations across multiple locations. You will manage inbound/outbound mail, courier coordination, staff development, and adherence to security protocols while partnering with Facilities and Experience teams to optimize space and service needs.

The role emphasizes vendor management, process standardization, and budgeting to support client operations.