Senior Mail Operations & Document Workflow Manager

Group 1001; Zionsville (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Short and Long-Term Disability

401K with company match

Employee Assistance Program (EAP)

Job summary

Group 1001 is seeking a Mail Operations Manager to oversee daily mailroom operations, document routing and workflow, and records management. You will manage multi-functional teams, ensure SLAs, and drive process improvements in a five-day on-site role.

The role requires 3–5 years of mailroom or document management experience and a high school diploma or GED, with a preference for higher education. Strong leadership and MS Office skills are essential.

Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree preferred.
• Excellent communication skills both verbal and written.
• Experience with document management systems and mailroom technology.

Responsibilities

• Oversee daily mailroom operations including sorting, processing, and distributing mail and packages.
• Manage workflow allocation and prioritization to meet SLAs.
• Monitor inventory and reduce cycle times; ensure contingency plans for volume influxes.
• Develop and maintain SOPs for all mailroom functions; coordinate with postal and courier services.
• Lead, coach, and develop Operations Supervisors and Team Leads; monitor performance and provide reviews.
• Identify training needs and implement development programs; foster a culture of accuracy and efficiency.

Skills

Communication skills

Team leadership

Adaptability

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Microsoft Office Suite

Document management systems

Job description

Group 1001 is seeking a Mail Operations Manager to oversee daily mailroom operations, document routing and workflow, and records management. You will manage multi-functional teams, ensure SLAs, and drive process improvements in a five-day on-site role.

The role requires 3–5 years of mailroom or document management experience and a high school diploma or GED, with a preference for higher education. Strong leadership and MS Office skills are essential.