Mail Services Technical Support & Automation Specialist

Paradigm; Sioux Falls (SD); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Paradigm in Sioux Falls, SD is seeking a Technical Specialist to support reliability and efficiency of Mail Services technology. The role is an in-office position located in our Sioux Falls office, working with IT, vendors, and business stakeholders to resolve issues and implement scalable improvements.

You will develop technical documentation, dashboards, and SOPs, while ensuring data security and PHI protection. Strong troubleshooting, communication, and collaboration skills are essential.

Competenze

• Experience in information technology, business systems, operations, or a related field.
• Two+ years of experience supporting business technology, production equipment, or mail operations.
• Experience troubleshooting AI, workflow, data, or integration issues.
• Experience creating technical documentation, SOPs, process maps, and training materials.
• Experience with reporting, data analysis, workflow automation, or dashboards is preferred.
• Experience handling confidential information or PHI is a plus.

Mansioni

• Serve as primary technical resource for Mail Services systems and workflows.
• Monitor performance, investigate incidents, and coordinate resolutions with IT and vendors.
• Provide day-to-day technical support including troubleshooting and access coordination.
• Configure, test, and support changes to workflows, equipment, and reporting tools.
• Develop and maintain technical documentation, SOPs, and knowledge bases.
• Build and improve operational reports and dashboards for leadership decisions.
• Analyze recurring issues and recommend corrective actions.
• Support implementation and lifecycle management of mailroom technology.
• Document functional requirements and ensure quality, security, and usability.
• Perform quality-control reviews of processes and AI workflows.

Conoscenze

Troubleshooting

Analytical thinking

Documentation

Communication

Prioritization

Collaboration

Confidentiality

Independence

Strumenti

Microsoft 365

Outlook

Excel

Word

PowerPoint

Teams

Copilot

SharePoint

Descrizione del lavoro

Paradigm in Sioux Falls, SD is seeking a Technical Specialist to support reliability and efficiency of Mail Services technology. The role is an in-office position located in our Sioux Falls office, working with IT, vendors, and business stakeholders to resolve issues and implement scalable improvements.

You will develop technical documentation, dashboards, and SOPs, while ensuring data security and PHI protection. Strong troubleshooting, communication, and collaboration skills are essential.