IT Service Desk Coordinator – 24/7 Support & Growth

First PREMIER Bank/PREMIER Bankcard; Sioux Falls (SD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full medical benefits

Dental and vision coverage

Paid time off

401(k) matching

Volunteer hours

Wellness program

Company events

Discounts for events

Job summary

First PREMIER Bank and PREMIER Bankcard is seeking a 1st level IT support specialist in Sioux Falls, SD. You will triage and resolve Level 1 requests, administer user access, and participate in on-call rotations to ensure 24/7 coverage for critical incidents.

The role requires strong English communication, familiarity with M365 and Active Directory, and the ability to work independently in a fast-paced environment. A relevant associate degree or 2+ years experience is expected.

Qualifications

• Associate degree or 2+ years of related experience, or equivalent.
• Proficient with M365 apps and ITSM platforms.
• Strong English communication and documentation skills.
• Exposure to ITIL practices preferred.

Responsibilities

• Respond to and triage Level 1 support tickets via Freshservice, phone, and email.
• Provide desktop, mobile, and Microsoft 365 application support.
• Provision, modify, and deactivate user accounts in AD/M365 and other systems.
• Manage access requests, group memberships, and MFA configurations.
• Escalate unresolved issues to Level 2 support or application teams.
• Document support activities and contribute to the knowledge base.
• Communicate service impacts and updates to end users.
• Participate in on-call rotation for after-hours support.
• Support onboarding and offboarding with HR and IT teams.
• Ensure compliance with access control policies and IT security standards.

Skills

M365 proficiency

English communication

Independent work

Problem solving

Attention to detail

Learning agility

Time management

Education

Associate degree or 2+ years related experience

Tools

Active Directory

Microsoft 365

Windows OS

Freshservice

Job description

First PREMIER Bank and PREMIER Bankcard is seeking a 1st level IT support specialist in Sioux Falls, SD. You will triage and resolve Level 1 requests, administer user access, and participate in on-call rotations to ensure 24/7 coverage for critical incidents.

The role requires strong English communication, familiarity with M365 and Active Directory, and the ability to work independently in a fast-paced environment. A relevant associate degree or 2+ years experience is expected.