Mail Services Supervisor

CBRE; Redmond (WA); On-site; USD 64,000 - 65,000; Full time

Job summary

CBRE is seeking a Mail Services Supervisor to oversee mailroom operations within a building or campus. You will supervise staff, manage schedules, and drive cost efficiency while maintaining policy manuals and coordinating client meetings.

The role emphasizes safety, process improvement, and leadership aligned with CBRE RISE values. Strong MS Office skills and prior supervisory experience are essential.

Qualifications

• High School Diploma or GED with 5+ years of related experience.
• Prior shift manager or supervisory experience preferred.
• Excellent organizational skills with ability to explain complex concepts.
• Proficient in Microsoft Office suite (Word, Excel, Outlook).

Responsibilities

• Supervise personnel assigned to mail services, set schedules and assign tasks.
• Conduct personnel meetings about safety, procedures and operations.
• Maintain records of mailing costs and implement cost-saving measures.
• Maintain mailroom policy and procedural manuals and communicate changes.
• Monitor online production/copy requests and coordinate client meetings.
• Resolve complex problems and identify effective approaches.
• May establish new techniques to meet team objectives.
• Influence team and related groups to achieve objectives.
• Ensure outcomes positively impact customer objectives and lead by example.

Skills

Supervisory experience

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Mail Services Supervisor, you will be responsible for supervising all aspects of the mailroom operations for a building or campus.

This job is part of the Office Operations function. They are responsible for providing office support to a client, business function or individual contributor.

What You’ll Do:

• Supervise personnel assigned to mail services. This includes establishing work schedules, assigning tasks, cross-training staff to perform shipping/receiving duties as back-up, and evaluating and developing performance.

• Conduct personnel meetings as necessary about safety, procedures, and operations.

• Maintain records of the mailing costs incurred by each business unit or department and implement cost savings programs and procedures to increase efficiency.

• Maintain policy and procedural manuals for mailroom operations. Recommend changes and inform mailroom personnel of changes made.

• Monitor on-line production/copy requests, set up conference rooms for client meetings, answer telephones and take messages in a professional manner.

• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.

• May establish new techniques to ensure the team is able to meet its objectives.

• Has a direct impact on the team objectives as well as the objectives of related teams.

• Ensure personal and team outcomes have a positive impact on customer objectives.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need:

• High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred.

• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.

• Requires the ability to explain complex concepts or sensitive information.

• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Excellent organizational skills with a master- level inquisitive mindset.

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Mail Services Supervisor position is $64,000 annually [or $30.77 per hour] and the maximum salary for the Mail Services Supervisor position is $65,208 annually [or $31.35 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)