Mail Services Director: Strategy & Operations Leader

ServiceSource Inc; Milwaukee (WI); On-site; USD 120,000 - 180,000; Full time

Job summary

ServiceSource Inc in Milwaukee seeks an experienced leader to oversee the Mail Services portfolio, directing programs, policies, and procedures to align with organizational goals and customer requirements. You will promote best practices, set long-range strategic objectives, and drive operational excellence across all contracts.

This senior role carries responsibility for financial, operational, and contractual performance, ensuring compliance, customer satisfaction, and growth by leveraging

Qualifications

• Active Top Secret Clearance strongly preferred; ability to obtain
• Bachelor's degree required; MBA or related degree preferred or equivalent experience
• 15+ years in supervision and management of mail staff
• 10+ years in organizational development and customer outsourcing

Responsibilities

• Lead and manage the mail services contract operations to meet objectives
• Forecast revenues and expenses; manage financial performance
• Ensure 100% compliance and timely responses to government requests
• Maintain effective communication with partners; provide required reports
• Support growth through opportunities, proposals, and capability briefings

Skills

Project management

Operations leadership

Contract and compliance

Strategic planning

Communication

Leadership

Education

Bachelor's degree in business management or related field

Master's degree in business management (MBA) or related field

Tools

Microsoft Office

Job description

ServiceSource Inc in Milwaukee seeks an experienced leader to oversee the Mail Services portfolio, directing programs, policies, and procedures to align with organizational goals and customer requirements. You will promote best practices, set long-range strategic objectives, and drive operational excellence across all contracts.

This senior role carries responsibility for financial, operational, and contractual performance, ensuring compliance, customer satisfaction, and growth by leveraging