Mail Services Associate - Lead

tmgofficeservices; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

The Millennium Group (TMG) is seeking a dedicated ESB Lower Level Mail Lead to coordinate and execute mailroom operations at the Empire State Building Lower Level. You will oversee receipt, processing, documentation, scheduling, and delivery of mail, parcels, and supplies, ensuring accurate records and smooth daily workflow.

Ideal candidates have experience in mailroom or logistics, strong attention to detail, customer service focus, and the ability to work independently while supporting

Qualifications

• Experience in mailroom, shipping, logistics, facilities, office services, or workplace operations preferred.
• Working knowledge of carrier systems such as UPS, FedEx, DHL, or similar platforms preferred.
• Strong attention to detail and documentation accuracy.
• Strong customer service and communication skills.
• Ability to follow established process and safety procedures.
• Ability to prioritize requests in a fast-paced environment.
• Ability to move between hands-on task execution and workflow coordination.
• Basic computer skills required.
• Ability to work independently while escalating issues appropriately.
• Ability to cross-train and support adjacent Workplace Operations functions.

Responsibilities

• Mailroom Operations
• Shipping and Courier Processing
• Work Orders and Service Requests
• Logs, Records and Reporting
• Safety and Security
• Team Support and Cross Training

Skills

Mailroom experience

Shipping logistics

Facilities knowledge

Office services

Customer service

Documentation accuracy

Safety procedures

Communication skills

Independent worker

Cross-training

Tools

Carrier systems (UPS/FedEx/DHL)

Basic computer skills

Job description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

REQUIREMENTS:

• Role Summary
  The ESB Lower Level Mail Lead is responsible for the daily coordination and execution of mailroom
  operations at the Empire State Building Lower Level.
  This role supports the receipt, review, documentation, processing, preparation, delivery, pickup,
  shipment, and transport of all mail, parcels, supplies, and business materials moving through the
  Mail Center.

  The Mail Lead is expected to maintain an organized, safe, service-focused, and process-driven
  mailroom operation while supporting internal departments, associates, vendors, and management.
  This is a lead team position requiring strong follow-through, attention to detail, customer service,
  safety awareness, and the ability to support day-to-day workflow across the Lower Level
  operation.

  Key Responsibilities:

  Mailroom Operations
  Shipping and Courier Processing
  Work Orders and Service Requests
  Logs, Records and Reporting
  Safety and Security
  Team Support and Cross Training

QUALIFICATIONS:

• Required Skills and Qualifications
  Experience in mailroom, shipping, logistics, facilities, office services, or workplace operations
  preferred.
  Working knowledge of carrier systems such as UPS, FedEx, DHL, or similar platforms
  preferred.
  Strong attention to detail and documentation accuracy.
  Strong customer service and communication skills.
  Ability to follow established process and safety procedures.
  Ability to prioritize requests in a fast-paced environment.
  Ability to move between hands-on task execution and workflow coordination.
  Basic computer skills required.
  Ability to work independently while escalating issues appropriately.
  Ability to cross-train and support adjacent Workplace Operations functions.

• Physical Requirements
  Ability to stand, walk, bend, lift, push, pull, and move materials throughout the workday.
  Ability to lift and transport boxes, supplies, mail, copy paper, and parcels in accordance with
  site safety guidelines.
  Ability to perform hands-on receiving, delivery, pickup, sorting, staging, and shipping tasks.