Mail Services Associate

CBRE; Ridgefield (CT); On-site; USD 45,000 - 48,000; Full time

Job summary

CBRE is seeking a Mail Services Associate to manage mailroom operations across a building or campus. You will audit deliveries, approve shipments, and ensure next-day delivery when needed, while keeping mail, packages, and stationery organized for the team.

The role requires strong written communication, MS Office proficiency, and the ability to analyze data to resolve issues and improve processes. A high school diploma with relevant experience is required, with opportunities to contribute to a

Qualifications

• High School Diploma or GED with 3-4 years of related experience.
• Ability to write routine reports and correspondence.
• Advanced MS Office skills (Word, Excel, Outlook).

Responsibilities

• Audit delivered items with delivery invoices.
• Approve or reject deliveries based on inspections and check for contraband.
• Ensure all packages received and delivered arrive the same day or inform consignee of next day arrival.
• Protect packages against damage during shipping.
• Process shipment requests with vendors and inform package owner of arrangements.
• Apply appropriate postage to outgoing mail and packages.
• Stock copy rooms and manage copier fleet production communications.
• Check and replenish mail and postage supplies daily.
• Handle inquiries and complaints from clients and colleagues with clear communication.
• Analyze data to identify and solve problems and suggest improvements.

Skills

Report writing

Communication

Analytical thinking

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Mail Services Associate, you will be responsible for all aspects of the mailroom operations for a building or campus.

This job is part of the Office Operations function. They are responsible for providing office support to a client, business function or individual contributor.

What You'll Do:

• Audit delivered items with delivery invoices.

• Approve or reject deliveries based on inspections and check for contraband.

• Ensure that all packages received and delivered arrive the same day or advise the consignee of the next day's arrival. Bring mail, packages, copy products, and stationery to the assigned group or location as per the daily schedule.

• Ensure all shipped packages are protected against damage.

• Process shipment requests with vendor, advising package owner of arrangements.

• Apply appropriate postage amounts and required identification to outgoing mail and packages.

• Stock copy rooms and provide first communication for copier fleet production.

• Check daily and replenish, if necessary, all mail and postage supplies.

• Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group.

• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.

• Impact own team and other teams whose work activities are closely related.

• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You'll Need:

• High School Diploma or GED with 3-4 years of job-related experience.

• Ability to write routine reports and correspondence.

• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.

• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Advanced organizational skills with an inquisitive mindset.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

We offer a competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability/Paid holidays/vacation).

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Mail Service Associate position is $45,000 annually [or $21.63 per hour] and the maximum salary for the Mail Service Associate position is $48,000 annually [or $23.08 per hour]. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. The application window is anticipated to close on 10/31/26 and may be extended as needed. Or to express interest in similar roles, visit CBRE.com/careers. We offer a competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability/Paid holidays/vacation).

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Affiliation Employer (Women/Minorities/Persons with Disabilities/US Veterans)

CBRE, Inc. is an Equal Opportunity and Affiliation Employer (Women/Minorities/Persons with Disabilities/US Veterans)