Mail Operations Leader: Digital Workflows & Vendor Strategy

Progress Residential; Scottsdale (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Progress Residential seeks a Manager Mail Operations to lead its Scottsdale-based mail functions, supervising two staff and coordinating with Finance, Legal, IT, and HOA. The role ensures timely inbound/outbound mail, digital routing, and courier activity through strong governance and vendor oversight.

The ideal candidate has 5+ years in mail/operational roles, 3+ years of people leadership, and hands-on experience with Salesforce, SharePoint, OCR, and shipping systems.

Qualifications

• 5+ years of progressive experience in mail operations or related operational field.
• 3+ years of people leadership experience, including direct management of small teams and vendor-supported workflows.
• Experience managing third-party vendors and holding them accountable to performance and remediation commitments.
• Strong process design and process mapping capability with scalable controls.
• Experience working with digital workflow tools and operational systems such as Salesforce, SharePoint, OCR platforms, shipping systems, or ticketing tools.
• Advanced proficiency in Excel and operational reporting for KPI and capacity views.

Responsibilities

• Own the end-to-end operating model for mail operations including physical mail intake, digital routing, outbound mail, and courier flows.
• Directly manage and develop two staff members with clear roles, coverage, and performance expectations.
• Serve as the single accountable owner for mail function with governance for stakeholders and vendors.
• Lead weekly cross-functional cadence, status reporting, and blocker management across Finance, HOA, Legal, IT, Tax, and operations.
• Drive vendor performance management with Canon, USPS, Quadient, couriers, and shipping partners; escalate remediation when needed.
• Oversee optimization of digital mail workflows including OCR performance, routing, and SharePoint/Salesforce integrations.
• Partner with IT to test and implement process/system enhancements to reduce manual touchpoints and speed turnaround.
• Document current/future-state mail processes, controls, and handoffs across teams.
• Establish standard operating procedures for address governance, forwarding, and business continuity for time-sensitive mail.
• Provide executive updates on performance, risks, and remediation progress.

Skills

Mail operations

Vendor management

Process mapping

Data reporting

Cross-functional collaboration

Education

Bachelor's degree

Tools

Salesforce

SharePoint

OCR platforms

Shipping systems

Ticketing tools

Job description

Progress Residential seeks a Manager Mail Operations to lead its Scottsdale-based mail functions, supervising two staff and coordinating with Finance, Legal, IT, and HOA. The role ensures timely inbound/outbound mail, digital routing, and courier activity through strong governance and vendor oversight.

The ideal candidate has 5+ years in mail/operational roles, 3+ years of people leadership, and hands-on experience with Salesforce, SharePoint, OCR, and shipping systems.