Head of Mail Operations & Document Workflow

Gainbridge; Zionsville, Northern (IN, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401K with company match

Life Insurance

Disability benefits

Employee Assistance Program

Job summary

Group 1001 Insurance is seeking a hands-on Mail Operations Leader to manage mailroom, document routing, and records workflows. You will supervise Operations Supervisors and Team Leads, ensuring accuracy and timely processing of contracts and communications.

The role requires 3–5 years in mail/document management, strong leadership, and proficiency with MS Office and document systems. In-office, Monday–Friday schedule with focus on efficiency and compliance.

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
• 3–5 years of mailroom or document management experience.
• At least 2 years of supervisory or team leadership experience.
• Experience with document management systems and mailroom technology.
• Excellent communication skills both verbal and written.
• Proficiency with policy administration systems and Microsoft Office Suite.
• Lean Six Sigma or process improvement certification.
• In-office, full-time schedule Monday–Friday 8:00 am–5:00 pm.

Responsibilities

• Oversee daily mailroom operations including sorting, processing, and distributing mail and packages.
• Manage daily workflow allocation to meet service level agreements (SLAs).
• Monitor pending inventory and implement strategies to reduce cycle times.
• Develop and maintain SOPs for mailroom and indexing functions; enforce protocols.
• Coordinate with postal services, courier companies, and shipping vendors.

Skills

Communication skills

Team leadership

Adaptability

Physical stamina

Education

High school diploma or GED

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office Suite

Document management systems

Mailroom technology

Mailroom equipment

Job description

Group 1001 Insurance is seeking a hands-on Mail Operations Leader to manage mailroom, document routing, and records workflows. You will supervise Operations Supervisors and Team Leads, ensuring accuracy and timely processing of contracts and communications.

The role requires 3–5 years in mail/document management, strong leadership, and proficiency with MS Office and document systems. In-office, Monday–Friday schedule with focus on efficiency and compliance.