Mail Operations & Document Workflow Manager

Group 1001; Indianapolis (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Short and Long-Term Disability

401K with company match

Job summary

Group 1001, a consumer-centric insurer, is seeking a results-driven Mail Operations Manager in Indianapolis. The role oversees mailroom and document workflow, leading Supervisors and Team Leads to ensure speed, accuracy, and compliance across the operation.

You will drive process improvements, manage budgets and vendors, and implement automation where possible to enhance efficiency and accuracy in document handling and mail services.

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
• 3–5 years of mailroom or document management experience.
• At least 2 years of supervisory or team leadership experience.
• Experience with document management systems and mailroom technology.
• Excellent written and verbal communication skills; strong team leadership.
• Proficiency with policy administration systems and Microsoft Office Suite.

Responsibilities

• Oversee daily mailroom operations including sorting, processing, and distributing mail and packages.
• Manage daily workflow allocation and prioritization to meet SLAs.
• Monitor inventory and implement strategies to reduce cycle times and establish contingency plans.
• Develop and maintain SOPs for mailroom and indexing functions.
• Coordinate with postal services, courier companies, and shipping vendors.
• Lead, coach, and develop Operations Supervisors and Team Leads; monitor performance.

Skills

Leadership

Communication

Team management

Process improvement

Adaptability

Attention to detail

Education

High school diploma or GED

Associate/Bachelor's degree preferred

Tools

Microsoft Office Suite

Document management systems

Mailroom technology

Postage meters

Job description

Group 1001, a consumer-centric insurer, is seeking a results-driven Mail Operations Manager in Indianapolis. The role oversees mailroom and document workflow, leading Supervisors and Team Leads to ensure speed, accuracy, and compliance across the operation.

You will drive process improvements, manage budgets and vendors, and implement automation where possible to enhance efficiency and accuracy in document handling and mail services.