Mail Operations & Imaging Specialist

Recrute Action; Boston (MA); On-site; USD 28,000 - 36,000; Full time

Job summary

Recrute Action in Boston is seeking an Imaging & Fulfillment Associate to manage mail operations and support imaging, indexing, and fulfillment activities on-site. You will handle inbound/outbound mail, scanning, and document processing to support head office and Boston locations.

The role requires experience with imaging systems and MS Office, with strong communication skills and the ability to lift up to 20 pounds. Training will cover multiple operational areas and PII handling practices.

Qualifications

• 1 year of experience with imaging and indexing systems.
• Office environment experience is required.
• Proficient with Microsoft Office and Outlook.
• Data entry and written communication tasks.
• Strong verbal and written communication skills.
• Able to lift up to 20 pounds and stand for extended periods.
• Ability to handle sensitive personal information with accuracy and confidentiality.

Responsibilities

• Manage incoming and outgoing advisor mail operations accurately and efficiently.
• Receive, open when applicable, sort, prepare, scan, index, and distribute incoming mail and packages.
• Prepare, sort, and ship outgoing mail and courier deliveries.
• Operate within Imaging and Fulfillment Centers supporting head office and main Boston locations.
• Handle mail sorting, scanning, indexing, and document processing activities.
• Support fulfillment operations and ensure timely processing of workflows.
• Deliver quality customer service and operational support to administrative groups.
• Meet service levels and standards established by the unit.
• Process troubleshooting mail requiring advanced knowledge and problem-solving abilities.
• Process inbound bulk mail, daily workflows, and reporting tasks.
• Train newly hired employees within Imaging and Fulfillment Center.
• Work across multiple areas through cross-functional training.
• Handle PII with accuracy and confidentiality.

Skills

Imaging systems

Office experience

MS Office/Outlook

Data entry

Written communication

Physical ability

PII handling

Education

Some college education preferred

Tools

Mailing equipment

Folder inserters

Postage meters

Scanning/indexing systems

Job description

Recrute Action in Boston is seeking an Imaging & Fulfillment Associate to manage mail operations and support imaging, indexing, and fulfillment activities on-site. You will handle inbound/outbound mail, scanning, and document processing to support head office and Boston locations.

The role requires experience with imaging systems and MS Office, with strong communication skills and the ability to lift up to 20 pounds. Training will cover multiple operational areas and PII handling practices.