Administrative Services Specialist (Mail & Imaging)

Illinois-Mutual; Peoria (IL); Remote; USD 35,000 - 36,000; Full time

Benefits offered by this job

Compressed 4.5-day work week

No monthly premium for employee health

Paid time-off and holidays

401(k) with immediate vesting

On-site cafeteria

On-site fitness facility

Tuition reimbursement

Voluntary dental and vision insurance

Job summary

Illinois Mutual is seeking an Administrative Services Technician to support mail, imaging, policy assembly, supply fulfillment, shipping, and admin services. The role involves cross-training across departments and prioritizing work based on business needs to ensure timely processing of communications and documents.

The position emphasizes accuracy, organization, and teamwork, with a front desk backup component and opportunities to contribute to continuous improvement within the department.

Qualifications

• High school diploma required.
• Strong organizational and time-management skills.
• Ability to follow detailed procedures.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Customer-service orientation with excellent interpersonal skills.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Ability to work independently and collaboratively.

Responsibilities

• Process incoming and outgoing mail, including recording overnight deliveries.
• Distribute mail via rounds to other departments.
• Process, sort and combine agent mail.
• Process commission check distributions from internal departments.
• Prepare documents for imaging and electronic storage.
• Scan documents and review image quality.
• Maintain document retention and storage procedures.
• Route original documents to internal partners.
• Assist with policy fulfillment and distribution activities.
• Support departmental projects and administrative tasks.
• Provide front desk and switchboard backup as needed.
• Process staff supply requests and assemble marketing kits.
• Prepare shipments using approved shipping systems and vendors.
• Receive and coordinate incoming deliveries.
• Operate scanners, postage equipment, inserters, folders, and shipping systems.
• Perform routine equipment cleaning and maintenance.
• Troubleshoot operational issues and escalate as needed.
• Support continuous improvement within the department.
• Cross-train in all departmental functions.
• Provide backup coverage across all service areas.
• Assist with special projects and additional responsibilities.

Skills

Strong organizational skills

Time management

Detail-oriented

Customer service orientation

Written and verbal communication

Microsoft Office proficiency

Education

High School Diploma

Tools

Microsoft Office

Job description

Illinois Mutual is seeking an Administrative Services Technician to support mail, imaging, policy assembly, supply fulfillment, shipping, and admin services. The role involves cross-training across departments and prioritizing work based on business needs to ensure timely processing of communications and documents.

The position emphasizes accuracy, organization, and teamwork, with a front desk backup component and opportunities to contribute to continuous improvement within the department.