Mail & Logistics Operations Specialist

massmutual; Springfield (MA); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Learning & development

Collaborative environment

Employee networks

Job summary

MassMutual is seeking a Business Operations Specialist for Mail & Distribution Services in Springfield, MA. The role focuses on reliable mail, package, freight, and logistics services across the enterprise, coordinating with USPS, UPS, FedEx, and carriers while driving service quality and continuous improvement.

You will analyze operational data, resolve issues, and partner with internal teams and vendors to ensure compliant, efficient workflows and timely deliveries.

Qualifications

• High school diploma or equivalent.
• Valid driver's license; ability to travel occasionally.
• 3+ years in mail operations, logistics, or related field.
• Experience with USPS, UPS, or FedEx.

Responsibilities

• Support development and improvement of enterprise mail and logistics programs.
• Coordinate with internal and external vendors to align service quality and cost efficiency.
• Monitor vendor service and performance data; investigate exceptions and actions.
• Analyze operational data to identify trends and inform planning.

Skills

Mail operations

Logistics

Supply chain

Business operations

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

MassMutual is seeking a Business Operations Specialist for Mail & Distribution Services in Springfield, MA. The role focuses on reliable mail, package, freight, and logistics services across the enterprise, coordinating with USPS, UPS, FedEx, and carriers while driving service quality and continuous improvement.

You will analyze operational data, resolve issues, and partner with internal teams and vendors to ensure compliant, efficient workflows and timely deliveries.