Business Operations Specialist

massmutual; Springfield (MA); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Learning & development

Collaborative environment

Employee networks

Job summary

MassMutual is seeking a Business Operations Specialist for Mail & Distribution Services in Springfield, MA. The role focuses on reliable mail, package, freight, and logistics services across the enterprise, coordinating with USPS, UPS, FedEx, and carriers while driving service quality and continuous improvement.

You will analyze operational data, resolve issues, and partner with internal teams and vendors to ensure compliant, efficient workflows and timely deliveries.

Qualifications

• High school diploma or equivalent.
• Valid driver's license; ability to travel occasionally.
• 3+ years in mail operations, logistics, or related field.
• Experience with USPS, UPS, or FedEx.

Responsibilities

• Support development and improvement of enterprise mail and logistics programs.
• Coordinate with internal and external vendors to align service quality and cost efficiency.
• Monitor vendor service and performance data; investigate exceptions and actions.
• Analyze operational data to identify trends and inform planning.

Skills

Mail operations

Logistics

Supply chain

Business operations

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Business Operations SpecialistMail & Distribution Services - CREFMFull TimeSpringfield, MA.The OpportunityAs a Business Operations Specialist on MassMutual's Mail & Distribution Services team, you will help deliver reliable, efficient mail, package, freight, and logistics services that support business partners, subsidiaries, and field locations across the enterprise. Your work will strengthen service delivery, vendor performance, and the day-to-day experience of internal customers.You will coordinate operational programs and key vendor relationships involving USPS, UPS, FedEx, less-than-truckload carriers, and mail service providers. You will use operational data, sound judgment, and cross-functional partnership to resolve issues, identify improvements, and help maintain compliant, resilient processes across the organization.This is a fast-paced, hands-on role with clear ownership of assigned workflows and initiatives. You will balance multiple time-sensitive priorities, make recommendations within your area of responsibility, and demonstrate MassMutual's Winning Ways through accountability, collaboration, customer focus, and continuous improvement.The TeamYou will join Mail & Distribution Services, a collaborative operations team focused on dependable service, thoughtful stewardship, and continuous improvement. The team partners closely with departments and customers spanning Home Office, Field, and Subsidiary locations along with numerous supporting vendors. Including transportation carriers and mail service providers. Team members share information, solve problems together, and remain focused on safe, timely, and cost-effective solutions and successful customer outcomes. You will contribute your operational perspective while building trusted relationships across the organization and with vendors.The ImpactSupport the development, execution, and continuous improvement of enterprise mail and logistics programs, helping to ensure dependable solutions and service across inbound and outbound mail, packages, and freight programs.Partner with internal stakeholders and external vendors to align service quality, cost efficiency, and operational requirements, improving outcomes for business partners and customers.Monitor vendor service and performance data, investigate exceptions, and recommend corrective actions or process improvements that reduce risk and strengthen accountability.Coordinate with operations teams to support timely processing and delivery, clarify priorities, and address workflow issues across Springfield and Boston mail center operations.Analyze operational data and reporting to identify trends, measure results, and provide practical insights that support planning and decision-making.Resolve operational issues and escalations while maintaining compliance with USPS regulations, carrier requirements, and internal policies, protecting service continuity and customer confidence.The Minimum QualificationsHigh school diploma or equivalent.Valid driver's license requiredAbility to travel occasionally to the Boston office.3+ years of experience in mail operations, logistics, supply chain, business operations, or a related field.1+ years of experience working with shipping carriers and mail service providers, including USPS, UPS, or FedEx.Proficiency with Microsoft Excel, Word, and Outlook.The Ideal Qualifications5+ years of experience in mail and logistics operations, program coordination, or vendor management.Working knowledge of the USPS Domestic Mail Manual and mailing requirements; Mail Design Professional certification is preferred.Experience using carrier systems, operational reporting tools, and vendor performance measures.Experience analyzing operational data, identifying root causes, and translating findings into workflow improvements.Demonstrated experience managing multiple time-sensitive priorities and coordinating work across internal and external partners.Ability to communicate recommendations clearly, influence stakeholders, and deliver customer-focused results with integrity and accountability."Employment is contingent upon successfully passing a drug screening and background check."What You Can Expect at MassMutualMassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:Clear areas of ownership and accountability, with work that connects directly to company and customer outcomesA collaborative environment where perspectives are welcomedAccess to learning, development, and internal networks that support continuous growth and skill-building over timeEmployee-led communities and forums that foster connection, learning, and inclusion across the organizationA culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset#LI-BO1Salary Range:$55,600-$70,