Mail List Analyst: Data Quality & Mailing Prep

RR Donnelley; Laurel (MD); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Disability insurance

401(k) with match

Life insurance

Tuition assistance

Maternity leave

Adoption assistance

Employer discounts

Job summary

RRD is seeking a detail-oriented List Services Technician at our Laurel, MD location to evaluate, process, and prepare address data for mailing activities across retail, catalog, publication, and direct mail markets. You will standardize data, eliminate duplicates, and ensure high deliverability through Presort and PAVE workflows.

The role requires strong organizational skills, data-analysis capability, and solid MS Office proficiency, with on-site work and after-hours support.

Qualifications

• Minimum of a High School Diploma or GED with 2+ years of relevant experience.
• Knowledge of address components.
• Knowledge of mail preparation Presort software and related concept areas.
• Requires very good knowledge of general administrative/manufacturing operations procedures and knowledge of job specific processes to successfully execute and complete the more progressive/complex duties of the job.
• Ability to follow company policy and understand any rules or regulations governing the work being completed and impact work has on department or company.
• Must have very good knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete duties successfully.
• Requires good knowledge of multiple functions or areas of the business in which there is frequent contact with while completing daily work assignments of the job.
• Must have very good oral and written communication skills sufficient to explain departmental policy, methods and/or procedures when completing assignments.
• Requires very good organizational skills sufficient to accomplish work by established deadlines and ability to coordinate phases of work with others.

Responsibilities

• Evaluate customer input data to generate usable internal house format utilizing custom and third party software.
• Perform record selection, field parsing, record splitting, data standardization, removal of extraneous data, append data, and identification and correction of floating data.
• Standardize data utilizing CASS address-matching software to ensure data integrity and improve mail deliverability.
• Review before and after address versions and interpret software status and error codes to validate results.
• Set matching and priority criteria to eliminate duplicate addresses utilizing custom and third party software.
• Review record matches to determine if the best records are chosen.
• Perform mail preparation utilizing PAVE software to achieve optimal postage discounts.
• Perform production steps to ensure output supports cooperative mailing programs: Co-Mail, Co-Bind, Co-Mingle, and Co-Pallitization.
• Layout and format data to manufacturing and customer requirements for output to labels or to a printer/file.
• Generate ancillary paperwork for mailing production processes (bag tags, tray tags, pallet placards).
• Generate reports for internal and external customer approvals. Review and communicate results to a List Services Representative.
• Adhere to data and mail preparation production standards by following department job aids and utilizing internal quality procedures.
• Summarize data record counts for various production processes to facilitate billing activities.
• Provide on-call phone services to RRD production facilities, on a rotating basis, for after hours and weekend coverage.
• Performs other related duties and participates in special projects as assigned.

Skills

Address components knowledge

Communication skills

Organizational skills

Education

High School Diploma or GED

Tools

BCC mail software

PAVE software

CASS address-matching software

MS Office / MAC Office

Job description

RRD is seeking a detail-oriented List Services Technician at our Laurel, MD location to evaluate, process, and prepare address data for mailing activities across retail, catalog, publication, and direct mail markets. You will standardize data, eliminate duplicates, and ensure high deliverability through Presort and PAVE workflows.

The role requires strong organizational skills, data-analysis capability, and solid MS Office proficiency, with on-site work and after-hours support.