Mail Center Pro: Courier, Digital Mail & Customer Support

tmgofficeservices; Morrisville (NC); On-site; USD 30,000 - 36,000; Full time

Job summary

The Millennium Group (TMG) invites applications for a Mail Center Associate in North Carolina to support print, mail, and document processing across multiple sites. This role emphasizes accuracy, safety, and dependable service.

You will handle mail, scanning, courier shipments, and customer interactions, often across departments. A high school diploma and 2–5 years in mail services are preferred, along with a valid driver’s license and ability to lift up to 50 pounds.

Qualifications

• High School diploma or equivalent (GED).
• Minimum 2-5 years Mail Services related experience preferred with knowledge of commonly used Office Services procedures.
• 1-3 years' experience with Microsoft Office Software (Word, Excel, etc.).
• Excellent customer service skills; must possess a "can do" attitude.
• Excellent communication skills both verbal and written.
• Valid Driver's License.
• Ability to effectively work individually or in a team environment.
• Competency in performing multiple functional tasks.
• Attention to detail.
• Ability to handle mail or hand cart, as well as flatbed.
• Must be able to lift up to 50 pounds.

Responsibilities

• Handle all materials received in the Mail Center (receive, review, receipt, document, process, prepare, identify, separate, deliver, transport, etc.).
• Perform task for digital mail. (scan mail, save as pdf file, email the saved file to the recipient, follow up for instructions, monitor retention of original documents.)
• Deliver, pickup, and transport materials within, between, to, and from various departments.
• Deliver office supplies and copy paper.
• Inspect deliveries for suspicious or threatening items.
• Operate company vehicle to transport items.
• Answer calls and provide customer service.
• Pickup outbound boxes and packages from internal customer locations.
• Ability to sort items into categories according to established methods.
• Prepare items for processing, shipment or transportation.
• Enter activity data in logs, maintain records.
• Ensure all safety procedures are followed at all times.
• Prepare and process outbound courier shipments using computer or service provider's equipment (such as FedEx).
• Ability to cross train on other roles within department; responsible for carrying out other duties as appropriate due to staff absences or at the discretion of management.
• Receive and complete print request according to client expectations.
• work at multiple locations, to provide back up support.
• Other duties as assigned by manager.

Skills

Customer service

Communication

Teamwork

Attention to detail

Multitasking

Education

High School diploma or GED

Tools

Microsoft Office

Job description

The Millennium Group (TMG) invites applications for a Mail Center Associate in North Carolina to support print, mail, and document processing across multiple sites. This role emphasizes accuracy, safety, and dependable service.

You will handle mail, scanning, courier shipments, and customer interactions, often across departments. A high school diploma and 2–5 years in mail services are preferred, along with a valid driver’s license and ability to lift up to 50 pounds.