Mail Center Operations Lead: Shipping & USPS Expert

embryriddle; Daytona Beach (FL); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Generous time off

Tuition coverage

Retirement contributions

Personal leave

Job summary

Embry-Riddle Aeronautical University is seeking a Supervisor of Postal Services to oversee the Mail Center's daily operations, ensuring reliable mail and shipping services for campus departments, students, and local affiliates. This role provides hands-on leadership, staff supervision, customer service, and compliance with USPS regulations.

You will supervise mail processing, coordinate USPS/UPS/FedEx, manage postage funds and records, support budgeting and planning, and serve as backup liaison

Qualifications

• 3-5 years of related experience in shipping, receiving, postal services, mail/package processing, customer service, or a related field.
• Experience overseeing personnel and managing departmental funds.
• Experience with all phases of shipping operations.

Responsibilities

• Oversee daily incoming and outgoing mail, package, and shipping operations for the University.
• Supervise, train, schedule, coach, and support Mail Center staff and student assistants.
• Coordinate USPS, UPS, FedEx, and other shipping services, including package processing and carrier pickups.
• Oversee USPS Contract Postal Unit (CPU) customer service, including postage and supply sales and payment processing.
• Coordinate the pickup, receiving, sorting, staging, delivery, forwarding, and return of mail and packages.
• Oversee student mailboxes, maintain related records, and coordinate mail forwarding services.
• Provide campus courier coverage and coordinate delivery schedules across campus.
• Monitor postage funds, shipping transactions, invoices, cross-charges, and related departmental records.
• Track incoming and outgoing mail and package volumes for reporting and statistical purposes.
• Ensure compliance with USPS requirements, University policies, procedures, and applicable regulations.
• Monitor the safe operation, maintenance, and proper use of Mail Center equipment and vehicles.
• Assist with departmental budgeting, strategic planning, purchasing, and office supply needs.
• Provide customer assistance and resolve mail, package, and delivery-related questions or issues.
• Support the overall day-to-day operations of the Mail Center and serve as a backup liaison to the USPS.

Skills

Staff supervision

Customer service

USPS regulations

Shipping & receiving

Training & coaching

Budget management

Education

High school diploma or GED

Job description

Embry-Riddle Aeronautical University is seeking a Supervisor of Postal Services to oversee the Mail Center's daily operations, ensuring reliable mail and shipping services for campus departments, students, and local affiliates. This role provides hands-on leadership, staff supervision, customer service, and compliance with USPS regulations.

You will supervise mail processing, coordinate USPS/UPS/FedEx, manage postage funds and records, support budgeting and planning, and serve as backup liaison