Supervisor of Postal Services

Embry-Riddle; United States; On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Time off

Tuition coverage

Retirement contributions

Personal leave

Job summary

Embry-Riddle Aeronautical University is seeking a Supervisor of Postal Services to manage the campus Mail Center operations, ensuring reliable mail and shipping services for departments, students, and affiliates.

This hands-on leadership role requires supervising staff and student workers, coordinating carriers, monitoring postage funds, and maintaining compliance with USPS regulations and university policies.

Qualifications

• 3–5 years of related shipping/mail experience.
• Experience supervising personnel and managing departmental funds.
• Knowledge of USPS and shipping regulations and safety practices.
• Ability to train and oversee staff and student employees.

Responsibilities

• Oversee daily mail, package, and shipping operations for the University.
• Supervise, train, schedule, coach, and support Mail Center staff and student assistants.
• Coordinate USPS, UPS, FedEx, and other shipping services, including pickups.
• Oversee USPS Contract Postal Unit (CPU) customer service, postage sales, and payments.
• Coordinate pickup, receiving, sorting, staging, delivery, forwarding, and return of mail and packages.
• Monitor postage funds, shipping invoices, cross-charges, and related records.
• Track mail and package volumes for reporting and compliance with USPS rules.

Skills

Customer service

Staff supervision

USPS knowledge

Regulatory compliance

Education

High School Diploma or GED

Job description

Supervisor of Postal Services

Embry-Riddle Aeronautical University is seeking a Supervisor of Postal Services to oversee the daily operations of the University's Mail Center and ensure reliable, efficient mail and shipping services for campus departments, students, and local affiliates. This role provides hands‑on leadership, staff and student supervision, customer service, and operational support while ensuring compliance with USPS regulations and University policies and procedures.

Key Responsibilities

• Oversee daily incoming and outgoing mail, package, and shipping operations for the University.
• Supervise, train, schedule, coach, and support Mail Center staff and student assistants.
• Coordinate USPS, UPS, FedEx, and other shipping services, including package processing and carrier pickups.
• Oversee USPS Contract Postal Unit (CPU) customer service, including postage and supply sales and payment processing.
• Coordinate the pickup, receiving, sorting, staging, delivery, forwarding, and return of mail and packages.
• Oversee student mailboxes, maintain related records, and coordinate mail forwarding services.
• Provide campus courier coverage and coordinate delivery schedules across campus.
• Monitor postage funds, shipping transactions, invoices, cross‑charges, and related departmental records.
• Track incoming and outgoing mail and package volumes for reporting and statistical purposes.
• Ensure compliance with USPS requirements, University policies, procedures, and applicable regulations.
• Monitor the safe operation, maintenance, and proper use of Mail Center equipment and vehicles.
• Assist with departmental budgeting, strategic planning, purchasing, and office supply needs.
• Provide customer assistance and resolve mail, package, and delivery‑related questions or issues.
• Support the overall day‑to‑day operations of the Mail Center and serve as a backup liaison to the USPS.

About us

For over 100 years, Embry‑Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries. Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next‑generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real‑world challenges and shaping the technologies that will define tomorrow. Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry‑Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace.

Benefits

• Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period.
• Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full‑time employees in your first year.

Qualifications

• Education – High school diploma or GED required.
• Preferred areas of concentration include Shipping and Receiving, Customer Service, or Retail.
• Required Experience – 3–5 years of related experience in shipping, receiving, postal services, mail/package processing, customer service, or a related field.
• Experience overseeing personnel and managing departmental funds.
• Experience with all phases of shipping operations.
• Required License – Valid driver's license with a clean driving record.
• Required Skills, Knowledge & Abilities – Ability to effectively manage, instruct, train, and oversee staff and student employees. Knowledge of U.S. Postal Service and shipping services, requirements, and safety regulations related to mail and package preparation and processing. Knowledge of mail and package processing equipment, handling, distribution, and delivery techniques. Ability to provide effective customer service and resolve shipping, mail, and delivery‑related issues. Ability to organize and prioritize multiple tasks in a fast‑paced operational environment. Ability to follow and enforce policies, procedures, and applicable postal and shipping regulations.

Embry‑Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry‑Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry‑Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry‑Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school‑administered programs or activities.