Mail Center Manager - Salt Lake City, Utah

iPostal1; Salt Lake City (UT); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading mail service provider is seeking a full-time Mail Center Manager for their Salt Lake City office. This role requires strong customer service and organizational skills, as well as the ability to work independently. Responsibilities include managing mail processing, assisting customers, and maintaining office supplies. Training will occur in Salt Lake City and Montebello, NY. Ideal candidates should have previous experience in a customer service-oriented environment.

Qualifications

• Ability to handle confidential mail with discretion.
• Strong work ethic and results-oriented approach.
• Previous experience in an office coordinator role emphasizing customer service.

Responsibilities

• Receive mail and scan it into software.
• Assist customers in retrieving their mail and responding to inquiries.
• Ensure the highest level of customer service.

Skills

Customer service skills

Organization skills

Excellent verbal and written communication skills

Ability to work independently

Job description

6 days ago Be among the first 25 applicants

This range is provided by iPostal1. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $19.00/hr

We are looking for a professional, upbeat Mail Center Manager to work in our Salt Lake City, UT office. There will be a two-week paid training, one week in Salt Lake City and one week will be conducted at our headquarters in Montebello, NY.

This position is NOT remote and requires you to work in the office, Monday - Friday 9:00 - 5:00pm.

To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

Responsibilities will include, but are not limited to the following:

• Receive mail, scan into software and file appropriately
• Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location
• Answer inbound calls and in person inquiries from customers in a prompt and professional manner
• Assist customers in person to retrieve their mail in a courteous fashion
• Ascertain level of assistance needed to resolve inquiry and elevate when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Ensure the highest level of customer service
• Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered
• Perform other customer service responsibilities to assist the corporate office during busy times

Requirements:

• Ability to work independently and handle confidential mail with absolute discretion
• Results oriented
• Strong work ethic
• Organization skills are a must
• Excellent verbal and written communication skills
• Previous experience in an office coordinator role with an emphasis in customer service

To learn more about this dynamic organization please visit us at www.ipostal1.com.

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.

Seniority level

Associate

Employment type

Full-time

Job function

Administrative, Distribution, and Customer Service

Software Development

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Inferred from the description for this job

• Medical insurance
• Vision insurance
• 401(k)

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