MacOS & Apple Desktop Support Engineer — NYC Onsite

Royal Communications Consultants Inc; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Royal Communications Consultants Inc. is seeking a MacOS X / Apple Desktop Support Engineer for an on-site role in New York, NY. You will provide support for Apple devices and desktops in a 500+ macOS environment and contribute to user onboarding and troubleshooting.

Responsibilities include creating documentation, assisting with training materials, and helping senior stakeholders with complex issues. Expect 90% of work in NYC with travel to Columbus, OH or Plano, TX as needed.

Qualifications

• 2+ years total progressive IT experience.
• 2+ years supporting Apple platforms in enterprise environments of 500+ macOS machines.
• Strong communication skills at all levels, from end users to IT peers.
• Understanding of supporting technologies such as authentication, networking, wireless, VPN, peripherals etc.

Responsibilities

• Provide support for Apple devices and desktops.
• Create and maintain technical documentation and assist with training materials.

Skills

MacOS/Apple devices

IT experience

Communication skills

Scripting (ZSH/Bash/Python)

Enterprise support (500+ Macs)

Tools

ZSH

Bash

Python

Job description

Royal Communications Consultants Inc. is seeking a MacOS X / Apple Desktop Support Engineer for an on-site role in New York, NY. You will provide support for Apple devices and desktops in a 500+ macOS environment and contribute to user onboarding and troubleshooting.

Responsibilities include creating documentation, assisting with training materials, and helping senior stakeholders with complex issues. Expect 90% of work in NYC with travel to Columbus, OH or Plano, TX as needed.