Machine Control Field & Remote Training Specialist

topcon; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Topcon Positioning Group in remote USA location is seeking an Application Specialist for Machine Control. You will provide field and phone support, assist with system setup, calibration, and validation, and deliver dealer/customer training across remote environments.

The role emphasizes hands-on troubleshooting, high-volume case management, and travel to customer sites up to 50% to ensure system readiness and successful deployments.

Qualifications

• Hands-on experience with Machine Control systems or related construction technology.
• Working knowledge of GNSS systems, basic hydraulics interfaces, electrical systems, and software configuration.
• Ability to manage multiple active cases simultaneously in a fast-paced support setting.
• Strong verbal communication skills and ability to explain technical concepts to non-technical users.

Responsibilities

• Field & On‑Site Support: Travel to customer job sites and dealer locations to support Machine Control installations, commissioning, and troubleshooting activities.
• Assist with system setup, calibration, and validation using established processes.
• Support customers during job startup and early production phases to ensure system readiness.
• Represent the Professional Services team in the field with a strong emphasis on customer satisfaction, clear communication, and effective issue resolution
• Dealer & Customer Training: Deliver onsite and remote training using approved training materials and existing curricula.
• Reinforce correct system operation, troubleshooting techniques, and best practices with dealers and customers.
• Support Instructor‑Led Training (ILT) events as needed.
• Cross‑Functional Support: Work closely with Sales, Product Platform, and Professional Services teams to support deployments and customer engagements.
• Document detailed case notes, logs, and observations to assist Senior Specialists and Engineering teams with analysis and resolution
• Support Senior Application Specialist for engineering investigations through accurate reproduction of field issues and application details.
• Assist Sales teams with system quotes, dealer meetings, demonstrations, and trade show events as needed.
• Phone & Call‑Center Support: Serve as a responder for inbound phone and case‑based support, handling a high daily volume of Machine Control support cases/calls.
• Diagnose and resolve common to intermediate technical issues using documented procedures, wiring diagrams, and configuration guides.
• Provide real‑time troubleshooting guidance to dealers and customers over the phone, screen sharing, and remote tools.
• Accurately document cases, troubleshooting steps, and resolutions to support knowledge sharing and escalation.
• Identify trends in recurring issues and communicate patterns to Senior Applications Specialists or team leaders.
• Escalate complex, high‑impact, or unresolved issues following defined support escalation paths.
• Documentation & Process Adherence: Utilize existing technical documentation, wiring diagrams, setup guides, and workflows during support activities.
• Create and provide feedback on documentation usability and field accuracy.
• Follow established support procedures, case management standards, and communication guidelines.
• Create detailed, high quality defect reports and technical documentation (e.g., JIRA tickets) to support efficient engineering resolution.
• Contribute to improvement of eLearning curriculum, creating knowledge articles, quick guides, and technical training program support.

Skills

Machine Control

GNSS

Hardware interfaces

Software configuration

Customer support

Job description

Topcon Positioning Group in remote USA location is seeking an Application Specialist for Machine Control. You will provide field and phone support, assist with system setup, calibration, and validation, and deliver dealer/customer training across remote environments.

The role emphasizes hands-on troubleshooting, high-volume case management, and travel to customer sites up to 50% to ensure system readiness and successful deployments.