Mac/Windows Service Desk Tech – Fast-Paced IT

Covestic Inc; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Covestic Inc is looking for skilled Help Desk Technicians who excel in a fast-paced, dynamic work environment. You will support users primarily in MacOS, but also handle PC requests. Your role involves troubleshooting network issues, assisting with remote installations, and leading ticket processes to enhance team efficiency.

The ideal candidate brings strong interpersonal skills, a solid understanding of technical issues on both Mac and Windows platforms, and a passion for technology. Join us in delivering exceptional IT support!

Qualifications

• Minimum 3 years of experience in a Help Desk role with walk-up service.
• Strong interpersonal communication skills with a high degree of empathy.
• Demonstrated understanding of Mac OS troubleshooting.

Responsibilities

• Apply critical thinking to complex user requests for rapid solutions.
• Troubleshoot client-side network connectivity issues.
• Lead ticket processes and provide coaching for other technicians.

Skills

Interpersonal communication

Mac OS support

Windows troubleshooting

Collaboration tools knowledge

Active Directory

Education

HS Diploma or GED

Tools

ServiceNow

Zendesk

Jira

Okta

Job description

Covestic Inc is looking for skilled Help Desk Technicians who excel in a fast-paced, dynamic work environment. You will support users primarily in MacOS, but also handle PC requests. Your role involves troubleshooting network issues, assisting with remote installations, and leading ticket processes to enhance team efficiency.

The ideal candidate brings strong interpersonal skills, a solid understanding of technical issues on both Mac and Windows platforms, and a passion for technology. Join us in delivering exceptional IT support!