L2 Service Desk Technician — Expert IT Support & Collaboration

Covestic Inc

Mountain View (CA)

On-site

USD 60,000 - 90,000

Full time

14 days+

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Job summary

Covestic Inc. is seeking an experienced Help Desk Technician to join our fast-paced environment in Mountain View, CA. You will resolve complex IT issues across Windows, Mac, and mobile devices while supporting collaboration tools and enterprise apps.

Ideal candidates have 3+ years in a help desk role, strong communication, and proficiency with Google Workspace, Slack, and Microsoft Exchange/Google Admin. On-site work in a dynamic team is expected.

Qualifications

3+ years in a Help Desk role with walk-up service required
Strong interpersonal communication with empathy
Mac OS command-line troubleshooting and app-level resolution
Experience with Slack, Teams and Google Workspace
Experience supporting PCs and Windows OS in an enterprise environment
Knowledge of iOS and Android device support in an enterprise
Familiarity with Zoom/WebEx for video collaboration
Experience with Microsoft Exchange and/or Google Admin (Groups and permissions)

Responsibilities

Apply critical thinking to complex user requests and provide context for quick solutions
Troubleshoot client-side network connectivity issues (auth, remote access, Wi-Fi, wired)
Support user requests and perform remote installations as needed
Assist remote users with access problems (password resets, network access)
Support messaging and calendaring services and content collaboration
Support mobile devices
Lead in ticket processes and coach others on workflow metrics
Attend weekly team syncs and drive actionable discussions
Seek feedback to optimize support and understand user needs