Senior Service Desk Technician — Mac & VIP Support

Covestic Inc; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Covestic Inc is seeking a Help Desk Technician in San Francisco to provide exceptional support primarily for MacOS with some Windows troubleshooting. The ideal candidate will have a minimum of 3 years of experience in a Help Desk role, demonstrating strong interpersonal skills and technical proficiency in collaboration tools.

This position involves troubleshooting network issues, assisting remote users, and leading ticket processes, ensuring effective service delivery. A high school diploma is required, with preference for candidates with advanced collaboration tool knowledge.

Qualifications

• 3+ years of experience in a Help Desk role with walk‑up service required.
• Strong interpersonal communication skills with a high degree of empathy.
• Demonstrable understanding of Mac OS troubleshooting.

Responsibilities

• Apply critical thinking to complex user requests and provide tailored solutions.
• Troubleshoot client‑side network connectivity issues.
• Assist remote users with access problems like password resets.

Skills

MacOS support

Windows troubleshooting

Interpersonal communication

Collaboration tools

Active Directory

Mobile device support

Education

HS Diploma or GED

Tools

ServiceNow

Zendesk

Jira

Okta

Google Workspace

Microsoft Exchange

Job description

Covestic Inc is seeking a Help Desk Technician in San Francisco to provide exceptional support primarily for MacOS with some Windows troubleshooting. The ideal candidate will have a minimum of 3 years of experience in a Help Desk role, demonstrating strong interpersonal skills and technical proficiency in collaboration tools.

This position involves troubleshooting network issues, assisting remote users, and leading ticket processes, ensuring effective service delivery. A high school diploma is required, with preference for candidates with advanced collaboration tool knowledge.