Mac & JAMF Desktop Engineer (EUC Specialist)

AceStack; Chicago (IL); On-site; USD 68,000 - 83,000; Full time

Job summary

AceStack is seeking a Desktop Engineer with strong macOS expertise to manage end-user computing across Mac and Windows devices, leveraging JAMF Pro for enrollment, configuration, and software deployment in a bustling IT environment.

You will provide L1/L2 support, troubleshoot hardware and software, maintain security and compliance, and document resolutions to service tickets, helping ensure reliable endpoint operations for our users in Chicago.

Qualifications

• Experience supporting macOS and Windows in an enterprise setting.
• Hands-on with JAMF Pro for device enrollment and config.
• Familiarity with AD/Azure AD and Microsoft 365.

Responsibilities

• Provide L1/L2 desktop and end-user support for macOS and Windows devices.
• Manage Mac device enrollment, configuration, and software deployment using JAMF Pro.
• Troubleshoot hardware, OS, application, network, and connectivity issues.
• Manage device policies, patching, inventory, and compliance.
• Support Active Directory/Azure AD, Microsoft 365, and endpoint security tools.
• Maintain documentation and ensure timely resolution of service desk tickets.

Skills

macOS support

JAMF Pro

Endpoint management

Active Directory/Azure AD

Microsoft 365

Tools

JAMF Pro

MDM/Endpoint management tools

Job description

AceStack is seeking a Desktop Engineer with strong macOS expertise to manage end-user computing across Mac and Windows devices, leveraging JAMF Pro for enrollment, configuration, and software deployment in a bustling IT environment.

You will provide L1/L2 support, troubleshoot hardware and software, maintain security and compliance, and document resolutions to service tickets, helping ensure reliable endpoint operations for our users in Chicago.