Desktop & MAC JAMF Engineer

Tata Consultancy Services; Dearborn (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

Tata Consultancy Services in Dearborn is seeking an EUC Engineer to support Windows and Mac desktop environments. You will build and maintain devices, deploy imaging via SCCM and Autopilot, manage JAMF for Macs, and ensure end-user onboarding with Intune.

You will also handle remote troubleshooting, asset tracking, and SLA adherence. The role emphasizes enterprise deployment workflows, policy configuration, and collaboration with IT teams for seamless user experiences across on-site and client

Qualifications

• Strong understanding and hands-on knowledge of Windows desktop platform.
• Hands-on experience in building, maintaining and administering Windows desktops.
• Proficiency in optimizing performance and user experience on desktops.
• Experience with Microsoft Modern workspace management capabilities – Intune, Autopilot, SCCM, Imaging, Task sequences, PowerShell.
• Knowledge and hands-on experience in Mac deployment using JAMF, including management and deployment workflows.
• Experience with Intune Company Portal registration for end-user device onboarding and compliance.
• Ability to configure JAMF environments, policies, groups and deployment workflows.
• Remote break-fix support for laptop/desktop issues and EUC incidents.
• Asset and stock inventory management and device lifecycle handling.

Responsibilities

• Provide remote support coverage for EUC issues and onsite deployments as needed.
• Build laptops or desktops using SCCM imaging, task sequences, and Autopilot.
• Perform Mac deployment and JAMF management activities per standards.
• Configure and maintain JAMF policies, configuration profiles, and app deployments.
• Assist users with onboarding, access, and compliance for managed devices via Intune.
• Track equipment, maintain spares inventory, and coordinate with teams to resolve incidents.
• Follow up on tickets to ensure SLA are met and equipment is returned after offboarding.

Skills

Windows desktop

Mac deployment

PowerShell scripting

Intune management

SCCM imaging

Autopilot

JAMF management

Remote support

Asset management

Ticketing & SLA adherence

Tools

Intune

SCCM

Autopilot

JAMF

Imaging

Job description

• Strong understanding and hands-on knowledge of windows desktop platform overall
• Strong experience in building, maintaining and administering windows desktop.
• Proficient in optimizing performance of desktops and user experience
• Experienced in Microsoft Modern workspace management capabilities – levering Intune, Auto Pilot, SCCM, Imaging, Task sequence and PowerShell scripting.
• Must-have knowledge and hands-on experience in Mac deployment using JAMF, including JAMF management, environment configuration, device enrollment, policy execution, application deployment, and troubleshooting.
• Experience with Intune Company Portal registration for end-user device onboarding and compliance validation.
• Ability to configure and manage JAMF environments, including policies, configuration profiles, device groups, application packages, and compliance settings.
• Experienced in Break fix laptop/Desktop issues remotely.
• Provide Remote support coverage for in-scope locations for EUC issues
• Install and swap devices at customer location
• Manage Asset and stock inventory in the organization
• Available at customer location on all 5 business days
• Work on incidents, tasks and requests for the issues related to EUC
• Build laptops or desktops in the environment using SCCM imaging using task sequence and Autopilot.
• Perform Mac deployment and JAMF management activities, including environment configuration, device enrollment, application installation, configuration validation, and post-deployment support.
• Configure and maintain JAMF policies, smart/static groups, configuration profiles, and application deployment workflows as per organizational standards.
• Support Intune Company Portal registration for managed devices and assist users with onboarding, access, and compliance-related issues.
• Work with users post shipping to soft land the users on Day one and receive equipment back.
• Follow up on tickets to ensure they meet SLA and process.
• Ensure equipment is cleaned, packed as per process and shipped to the end users.
• Follow up and receive the equipment’s from users post offboarding, Break-fix or replace pc requests.
• Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives.
• Provide Remote support coverage for in-scope locations for EUC issues.
• Provide remote assistance with conferenc ing equipment’s and related issues which can be remotely troubleshooted.
• Track, maintain and report the equipment spares inventory levels and replenishment requirements for spares, replenishment, and servicing.
• Coordinate with the other teams to manage technical support requests to resolution and closure.
• Provide instructions and usage assistance to End Users with supported devices and software.
• Document solutions and associated procedures to the Break/Fix incidents in knowledgebase.