Mac IT Operations Specialist – 1:1 Device Deployment Austin

Texas Sports Academy; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Texas Sports Academy is looking for an IT Operations Specialist based in Austin to manage the lifecycle of MacBook Neo devices. In this role, you'll configure devices, manage inventory, ship laptops to campuses, and provide technical support to students experiencing issues.

The ideal candidate has 3+ years of IT operations experience with macOS, strong customer service skills, and attention to detail. This position requires a hands-on approach to managing device deployments and returns.

Qualifications

• 3+ years of experience deploying and managing macOS devices.
• Comfort with hands-on work, including receiving shipments and organizing inventory.
• Ability to communicate clearly with students and parents.

Responsibilities

• Manage the lifecycle of MacBook Neo devices.
• Configure devices with software and security settings.
• Serve as the first point of contact for student technical support.

Skills

IT operations experience

Customer service

Attention to detail

Hands-on work

Tools

Apple Business Manager

Jamf

Perplexity Computer

ShipStation

Job description

Texas Sports Academy is looking for an IT Operations Specialist based in Austin to manage the lifecycle of MacBook Neo devices. In this role, you'll configure devices, manage inventory, ship laptops to campuses, and provide technical support to students experiencing issues.

The ideal candidate has 3+ years of IT operations experience with macOS, strong customer service skills, and attention to detail. This position requires a hands-on approach to managing device deployments and returns.