IT Operations Specialist

Texas Sports Academy; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Texas Sports Academy is looking for an IT Operations Specialist based in Austin to manage the lifecycle of MacBook Neo devices. In this role, you'll configure devices, manage inventory, ship laptops to campuses, and provide technical support to students experiencing issues.

The ideal candidate has 3+ years of IT operations experience with macOS, strong customer service skills, and attention to detail. This position requires a hands-on approach to managing device deployments and returns.

Qualifications

• 3+ years of experience deploying and managing macOS devices.
• Comfort with hands-on work, including receiving shipments and organizing inventory.
• Ability to communicate clearly with students and parents.

Responsibilities

• Manage the lifecycle of MacBook Neo devices.
• Configure devices with software and security settings.
• Serve as the first point of contact for student technical support.

Skills

IT operations experience

Customer service

Attention to detail

Hands-on work

Tools

Apple Business Manager

Jamf

Perplexity Computer

ShipStation

Job description

Texas Sports Academy is seeking an IT Operations Specialist based in Austin to manage the full lifecycle of our MacBook Neo fleet. In this role, you will receive devices ordered from our suppliers, configure them with required software and security settings, manage inventory, ship units to our school campuses across Texas, and serve as the primary technical contact for students experiencing laptop issues.

What You'll Do

• Device configuration and deployment: Receive each MacBook Neo ordered by the organization and prepare it for use. This includes installing our standard software stack, applying MDM profiles, configuring user accounts, and enforcing security settings before any device is shipped to a campus.
• Inventory and delivery management: Receive inbound shipments at your Austin location, inspect each unit upon arrival, log serial numbers, and maintain organized inventory. Ensure accurate records of which devices are on hand, in transit, and deployed at each school.
• Outbound shipping to campuses: Pack and ship laptops to our schools, coaches, and staff across Texas. Coordinate carrier pickups, track every shipment, and resolve any delivery issues that arise.
• Returns and device recovery: Process returned, damaged, or end‑of‑life devices. Diagnose issues, wipe and reimage devices for redeployment when possible, and retire devices that have reached end of life. Aim to process returns within 48 hours of receipt.
• Student technical support: Serve as the first point of contact for students experiencing laptop issues, including login problems, software errors, and hardware concerns. Resolve issues directly when possible, guide families through fixes by phone or email, and elevate hardware repairs as needed.
• Inventory accuracy: Maintain a complete and accurate device tracking system at all times, including assignment records, device status, and lifecycle history.

Requirements

• IT operations experience: 3+ years of experience deploying and managing macOS devices at scale, including imaging, MDM configuration, and standardized deployment workflows.
• Comfort with hands‑on work: This role requires regular physical work, including receiving shipments, lifting boxes, organizing inventory, and preparing outbound packages.
• Strong customer service orientation: Ability to communicate clearly and patiently with students and parents, particularly during stressful situations such as a device failure before class.
• Attention to detail: Consistent, accurate record‑keeping across inventory, shipments, and device assignments.
• Austin‑based: Candidates must live in or around Austin and have a suitable workspace (home office, garage, or storage space) to receive shipments, store inventory, and prepare devices.
• AI forward: Familiarity with tools such as Perplexity Computer is a plus.

Preferred Qualifications

• K‑12 or 1:1 device program experience: Prior experience supporting student device programs, including the deployment of 100 or more devices.
• MDM platform experience: Hands‑on experience with Apple Business Manager, Jamf, Kandji, Mosyle, or a comparable platform in a production environment.
• Scripting or automation experience: Familiarity with scripting or automation tools used to streamline device imaging and onboarding.
• Logistics and shipping experience: Experience using platforms such as ShipStation or EasyPost to manage outbound shipping operations at scale.