IT Operations Specialist (3-Month Contract)

Texas Sports Academy Main; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Texas Sports Academy is seeking an IT Operations Specialist in Austin to manage the full lifecycle of our MacBook Neo fleet. You will configure devices, manage inventory, ship units to campuses across Texas, and serve as the primary tech contact for student laptop issues.

This is an onsite three-month contract with potential extension based on performance. You will deploy devices with our standard software stack, enforce security settings, track serial numbers, and support students and staff

Qualifications

• 3+ years of experience deploying and managing macOS devices at scale.
• Hands-on work including receiving shipments, lifting boxes, inventory, and outbound packaging.
• Strong customer service orientation with students/parents.
• Attention to detail with accurate record-keeping across inventory and shipments.
• Familiarity with AI tools used to streamline communications and troubleshooting.

Responsibilities

• Configure and deploy MacBook Neo devices with required software and security settings.
• Manage inventory and track serial numbers across the Austin site.
• Pack and ship laptops to campuses across Texas; coordinate carrier pickups and track shipments.
• Process returns, wipe and reimage devices for redeployment when possible.
• Provide student technical support and escalate hardware repairs as needed.

Skills

macOS deployment

MDM configuration

Inventory management

Customer service

Automation scripting

Tools

Apple Business Manager

Jamf

Kandji

Mosyle

Job description

Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development. Students cover 2x the material in just 2 hours a day, using the same 2-Hour Learning model as Alpha Schools. That frees up their entire afternoon for serious training, where they work alongside former pro and D1 athletes coaching them at the highest standard.

We are seeking an IT Operations Specialist based in Austin to manage the full lifecycle of our MacBook Neo fleet. In this role, you will receive devices ordered from our suppliers, configure them with required software and security settings, manage inventory, ship units to our school campuses across Texas, and serve as the primary technical contact for students experiencing laptop issues. This is an onsite three-month contract with potential to extend based on performance and ongoing needs.

What You'll Do

• Device Configuration and Deployment: Receive each MacBook Neo ordered by the organization and prepare it for use. This includes installing our standard software stack, applying MDM profiles, configuring user accounts, and enforcing security settings before any device is shipped to a campus.
• Inventory and Delivery Management: Receive inbound shipments at your Austin location, inspect each unit upon arrival, log serial numbers, and maintain organized inventory. Ensure accurate records of which devices are on hand, in transit, and deployed at each school.
• Outbound Shipping to Campuses: Pack and ship laptops to our schools, coaches, and staff across Texas. Coordinate carrier pickups, track every shipment, and resolve any delivery issues that arise.
• Returns and Device Recovery: Process returned, damaged, or end-of-life devices. Diagnose issues, wipe and reimage devices for redeployment when possible, and retire devices that have reached end of life. Aim to process returns within 48 hours of receipt.
• Student Technical Support: Serve as the first point of contact for students experiencing laptop issues, including login problems, software errors, and hardware concerns. Resolve issues directly when possible, guide families through fixes by phone or email, and elevate hardware repairs as needed.
• Inventory Accuracy: Maintain a complete and accurate device tracking system at all times, including assignment records, device status, and lifecycle history.

• IT Operations Experience: 3+ years of experience deploying and managing macOS devices at scale, including imaging, MDM configuration, and standardized deployment workflows.
• Comfort With Hands‑On Work: This role requires regular physical work, including receiving shipments, lifting boxes, organizing inventory, and preparing outbound packages. Candidates should be comfortable with the operational and logistics side of the role.
• Strong Customer Service Orientation: Ability to communicate clearly and patiently with students and parents, particularly during stressful situations such as a device failure before class.
• Attention to Detail: Consistent, accurate record‑keeping across inventory, shipments, and device assignments. The role requires someone who can be trusted to track every serial number and shipment without exception.
• AI Forward: We use AI tools daily to streamline communications, automate repetitive tasks, and improve troubleshooting. Familiarity with tools such as Perplexity Computer is a plus.
• Location: Austin-based. Candidates must live in or around Austin to commute to the worksite. U.S. work authorization required.

Bonus Points

• K-12 or 1:1 Device Program Experience: Prior experience supporting student device programs, including the deployment of 100 or more devices.
• MDM Platform Experience: Hands‑on experience with Apple Business Manager, Jamf, Kandji, Mosyle, or a comparable platform in a production environment.
• Scripting or Automation Experience: Familiarity with scripting or automation tools used to streamline device imaging and onboarding.
• Logistics and Shipping Experience: Experience using platforms such as ShipStation or EasyPost to manage outbound shipping operations at scale.