Mac & iOS IT Support Specialist

M&T Bank Corporation; Getzville (NY); Sur place; USD 62 000 - 104 000; Plein temps

Avantages offerts par ce poste

401(k) match at 5%

25 days PTO + 12 paid holidays

40 hours paid volunteer hours

Résumé du poste

M&T Bank Corporation is seeking an IT help desk professional to join the End User Computing Team in Getzville, NY. This role focuses on delivering modern digital experiences for employees, supporting MacBook and iOS devices, and resolving incidents with a customer-centric approach.

You will work as the first responder to escalations, follow SOPs for patching, health checks and updates, and collaborate across the team to improve procedures and controls while adhering to risk and regulatory

Qualifications

• 4+ years of higher education and/or work experience.
• Experience digesting technical information and communicating technical problems effectively.
• Experience supporting MacBook and iOS devices.

Responsabilités

• Be the first responder to help desk escalations and resolve incident requests.
• Complete a variety of tasks from incident resolution to service requests while maintaining attention to detail.
• Troubleshoot issues using diagnostic tools to ensure systems run smoothly.
• Follow Standard Operating Procedures to perform system maintenance tasks including patching and health checks.
• Research and report complex issues to senior staff when anomalies arise.
• Collaborate on projects with teammates and guide less experienced colleagues.
• Identify opportunities to improve procedures and document improvements.
• Understand and follow risk and regulatory standards and escalate risk-related issues.
• Maintain internal control standards and address audit points promptly.

Connaissances

Help desk support

MacBook support

IOS support

Communication skills

Problem solving

Formation

Bachelor's degree in technology field

Description du poste

M&T Bank Corporation is seeking an IT help desk professional to join the End User Computing Team in Getzville, NY. This role focuses on delivering modern digital experiences for employees, supporting MacBook and iOS devices, and resolving incidents with a customer-centric approach.

You will work as the first responder to escalations, follow SOPs for patching, health checks and updates, and collaborate across the team to improve procedures and controls while adhering to risk and regulatory