On-Site IT Specialist II — Mac & AI-Driven Support

Human Interest Inc.; Lindon, Northern (UT, KY); Hybrid; USD 50,000 - 66,000; Full time

Benefits offered by this job

401(k) match

Health, dental and vision insurance

Generous paid time off

Job summary

Human Interest Inc. is seeking an on-site IT Support Specialist to provide Tier 2/3 support and manage internal IT services for a rapidly growing workforce. You will diagnose incidents, deploy solutions, and document processes to scale our IT operations.

The role requires 3–5 years in internal IT, expert Mac OS skills, and experience with MDM/RMM tools and identity management systems. Collaboration and independent work are essential for success in this fast-paced fintech environment.

Qualifications

• At least 3-5 years experience in internal IT or related field.
• Excellent interpersonal and customer service skills.
• Expert level Mac OS experience, including advanced troubleshooting, deployment, and security.
• Experience administering MDM or RMM tools i.e. Airwatch, Workspace ONE, Kandji/Iru, Jamf, Intune.
• Experience supporting identity management systems i.e. Okta, OneLogin, Entra.
• Experience with managing onsite devices: Conference rooms, printers, etc.
• Ability to work independently and handle multiple priorities.
• Experience with compliance frameworks and policies is a plus.
• Multimedia content creation experience is a plus.
• Demonstrated forward thinking and a proactive, AI-first mentality.

Responsibilities

• Diagnose, investigate and resolve technical incidents and problems. This role is the primary point of escalation for our IT Support team.
• Provide Tier 2/3 support and procurement for internally used applications.
• Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others
• Architect systems, user flows and solutions as needs arise

Skills

Customer service

Independent work

Multitasking

AI mindset

Tools

Airwatch

Workspace ONE

Kandji/Iru

Jamf

Intune

Okta

OneLogin

Job description

Human Interest Inc. is seeking an on-site IT Support Specialist to provide Tier 2/3 support and manage internal IT services for a rapidly growing workforce. You will diagnose incidents, deploy solutions, and document processes to scale our IT operations.

The role requires 3–5 years in internal IT, expert Mac OS skills, and experience with MDM/RMM tools and identity management systems. Collaboration and independent work are essential for success in this fast-paced fintech environment.