Mac Support Specialist I

SUNY Upstate Medical University; City of Syracuse (NY); Presencial; USD 48 000 - 60 000; Tempo integral

Resumo da oferta

SUNY Upstate Medical University in Syracuse seeks a Mac support specialist to install, troubleshoot and repair Mac hardware and software across campus. The role includes handling device moves, migrations, and resolving connectivity issues with printers and servers.

You will troubleshoot Mac hardware and software, provide customer service, and collaborate with IT teams to ensure smooth operations in a dynamic healthcare environment.

Qualificações

• Bachelor's degree and at least one year Mac support and customer service experience.
• Excellent interpersonal skills required.
• Experience with troubleshooting Mac hardware and software.

Responsabilidades

• Install, troubleshoot and repair Mac hardware and software applications.
• Installations include new devices, departmental moves and migrations from existing computers.
• Research and resolve hardware and software problems as necessary.
• Troubleshoot connectivity problems with client devices, network printers, files servers and host systems.

Conhecimentos

Mac support

Customer service

Interpersonal skills

Formação académica

Bachelor's degree

Ferramentas

Mac hardware

Descrição da oferta de emprego

SUNY Upstate Medical University in Syracuse seeks a Mac support specialist to install, troubleshoot and repair Mac hardware and software across campus. The role includes handling device moves, migrations, and resolving connectivity issues with printers and servers.

You will troubleshoot Mac hardware and software, provide customer service, and collaborate with IT teams to ensure smooth operations in a dynamic healthcare environment.