Field Services Engineer - AV (Audio/Visual) System Configuration & Desktop Support Specialist

Pacer Group; Mountain View (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Pacer Group is seeking a Field Services Engineer for Mountain View, CA. This onsite, contract role focuses on high-touch AV and end-user computing support for executive meetings.

You will resolve hardware, software, and network issues across Mac and Windows environments while maintaining AV systems and conference-room reliability. Responsibilities include managing conference room AV equipment, deploying security tools, and ensuring SLAs are met.

Qualifications

• Must have 2+ years Mac Enterprise experience.
• Experience supporting Mac and Windows in a mixed enterprise environment.
• Strong AV support and configuration capabilities.

Responsibilities

• Deliver day-to-day onsite and remote end-user technical support for Windows and Mac hardware, software, peripherals, and incident tickets within SLAs.
• Manage setup, configuration, maintenance, and troubleshooting of conference room AV equipment and support executive-level meetings and events.
• Deploy and support client tools and security platforms across enterprise endpoints.
• Conduct daily AV device checks and manage stockroom inventory and audits.
• Provide hands-on support for local server, network, and conferencing teams and assist with AV installations.

Skills

Mac OS & Windows Support

AV System Configuration

VPN & Network Fundamentals

Tools

Neat Boards

Neat Pads

Neat Bars

Video Conferencing

Zscaler

GlobalProtect

TCP/IP

Routing

Job description

Location: Mountain View, CA

Work Arrangement: Onsite

Employment Type: Contract

Duration: 6+ Months

Pay Rate: $23.00/hr

SKILLS REQUIRED

Primary (Must-Have):

• Mac OS & Windows Support (Minimum 2 years Mac Enterprise experience)
• AV System Configuration & Support (Neat Boards, Neat Pads, Neat Bars, Video Conferencing)
• VPN & Network Fundamentals (Zscaler, GlobalProtect, TCP/IP, Routing)

Secondary (Good to Have):

• Executive & Event AV Support (Director/C-level meeting assistance)
• Asset Management (Stockroom inventory, quarterly audits, laptop/peripheral dispatch)

POSITION OVERVIEW

Reporting to the Field Services Manager, the Field Services Engineer will deliver high-touch, onsite Audio/Visual (AV) and end-user computing support across the Mountain View facility. The candidate will solve critical hardware, software, and network issues for Mac and Windows environments while ensuring seamless operation for high-stakes executive and director-level meetings. This role addresses business productivity friction by providing rapid ticket resolution, conference room AV maintenance, and technical Lounge support within established SLAs.

ROLES & RESPONSIBILITIES

• Deliver day-to-day onsite and remote end-user technical support for Windows and Mac hardware, software, peripherals, and ServiceNow incident tickets within defined SLAs.
• Manage end-to-end setup, configuration, maintenance, and troubleshooting of conference room AV equipment (Neat Boards/Pads/Bars, IP phones, iPads) and lead real-time technical support for executive-level meetings and events.
• Deploy, maintain, and support client tools and security platforms including JAMF, Intune, Okta, Zscaler, and GlobalProtect VPN across enterprise endpoints.
• Conduct daily AV device checks, manage stockroom inventory for laptops and peripherals, execute quarterly audits, and oversee hardware disposal processes.
• Provide hands-and-feet support for local server, network, and conferencing teams while assisting vendors with new AV equipment installations and onsite troubleshooting.

BENEFITS

Medical | Dental | Vision | 401(k)

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.